Jr Customer Support
1 month ago
Job Title: CSR / Client Project Manager
Location: Salt Lake City, Utah; Plainsboro, New Jersey; Hybrid Remote (3 Days in office)
Job Type: Full-Time
About Us:
viaPeople is a dynamic and innovative performance management software company, dedicated to helping investment firms optimize their talent strategies. We build tailored software solutions that empower businesses to unlock the full potential of their employees, drive growth, and achieve their strategic goals. We deliver white-glove customer support and deep subject matter expertise. viaPeople is privileged to have a loyal and satisfied group of top-tier clients.
Job Overview:
As a Junior Customer Support Representative, you will be the first line of support for our clients, and will regularly interface with clients. Your primary role will be to assist clients through implementation of our performance management software. This includes assisting clients with their inquiries, resolving issues quickly, and maintaining a high level of customer satisfaction. This job is a great opportunity for someone looking for project management experience and a desire to interact daily with customers face to face and problem solve on their behalf.
Key Responsibilities:
Project Coordination and Management:
- Assist in developing project plans, including scope and schedule.
- Monitor and report on project progress; manage any changes to project scope, schedule, and costs.
- Coordinate internal resources for the flawless execution of projects.
- Ensure that all projects are delivered on-time, and within scope.
Client Support:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products and services to customers.
- Resolve customer issues and complaints with empathy and efficiency.
- Escalate complex issues to senior team members when necessary.
- Maintain high levels of customer satisfaction.
Communication and Teamwork:
- Maintain communication with stakeholders regarding project status and adjustments.
- Address potential issues and propose creative solutions to mitigate risks.
Administrative Support:
- Create and maintain comprehensive project documentation.
- Manage the relationship with the client and all stakeholders.
Quality Assurance:
- Perform quality assurance controls on projects.
- Ensure that all project deliverables meet the required standard and client expectations.
Qualifications:
- Bachelor's degree or equivalent
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Basic understanding of project management principles.
- Proficiency in Microsoft Office and customer service software.
- Ability to work well in a team and adapt to a fast-paced environment.
- Experience in customer support and/or client project management with a software company is preferred
We have other current jobs related to this field that you can find below
-
Shift Leaders
1 month ago
Scotts Valley, United States Carl's Jr. Full time**HUNGRY FOR A BIG CAREER?** Get more of what you want: from first-rate training and development programs to a supportive and team-oriented atmosphere where hard work is recognized. If you thrive in a fast-paced environment, we have the right job for you. **Shift Leaders** We're currently looking for Shift Leaders to start training now for these exciting...
-
JR Support Engineer
4 weeks ago
Salt Lake City, United States Global Channel Management Full timeJR Support Engineer SRE needs 4 + years experience JR Support Engineer SRE requires: •Standard RPE and excellent communication skills both written and verbal. •Strong Linux skills •Experience w/ Python for task automation •Good communication skills •Experience with Incident management processes •Oncall support is required •Strong Linux...
-
Accounts Receivable Specialist
4 weeks ago
Kansas City, United States JR & Co. Full timeJR & Co. is looking for a full-time Accounts Receivable Specialist to join our team. The ideal candidate will help ensure the company receives payments for goods and services in an efficient, courteous and accurate manner, bringing accounting knowledge and expertise to the team. They will have a knowledge of construction forms and payment application...
-
Jr. Network Technician
2 weeks ago
West Des Moines, Iowa, United States TEKsystems Full time:The Jr Network Field Technician will assist with onsite installation services to our client. As a team, we will provide LAN equipment refresh/upgrade to our clients' 350+ locations across North America. This role will contribute to the physical installation of devices, removal of existing devices, ensuring ports are correctly installed and labeled,...
-
Jr. Network Technician
4 weeks ago
West Des Moines, United States TEKsystems Full timeDescription: The Jr Network Field Technician will assist with onsite installation services to our client. As a team, we will provide LAN equipment refresh/upgrade to our clients' 350+ locations across North America. This role will contribute to the physical installation of devices, removal of existing devices, ensuring ports are correctly installed and...
-
Jr. Marketing and Sales Coordinator
2 weeks ago
Ellicott City, United States DreamCrafters Management Full timeJob DescriptionJob DescriptionWe are seeking a Jr. Marketing and Sales Coordinator to join our dynamic team!DreamCrafters Management is an emerging leader in marketing and community outreach. We support the ever-growing demands of clients for branding services, customer acquisition and navigating the consumer marketplace with an exciting message. Our Jr....
-
Jr. Marketing and Sales Coordinator
2 weeks ago
Ellicott City, United States DreamCrafters Management Full timeJob DescriptionJob DescriptionWe are seeking a Jr. Marketing and Sales Coordinator to join our dynamic team!DreamCrafters Management is an emerging leader in marketing and community outreach. We support the ever-growing demands of clients for branding services, customer acquisition and navigating the consumer marketplace with an exciting message. Our Jr....
-
Jr. Marketing and Sales Coordinator
2 weeks ago
Ellicott City, United States DreamCrafters Management Full timeJob DescriptionJob DescriptionWe are seeking a Jr. Marketing and Sales Coordinator to join our dynamic team!DreamCrafters Management is an emerging leader in marketing and community outreach. We support the ever-growing demands of clients for branding services, customer acquisition and navigating the consumer marketplace with an exciting message. Our Jr....
-
Accounts Receivable Specialist
4 weeks ago
Kansas City, United States JR & Co Full timeJob DescriptionJob DescriptionSalary: $20.00 - $25.00/HR DOEJR & Co. is looking for a full-time Accounts Receivable Specialist to join our team. The ideal candidate will help ensure the company receives payments for goods and services in an efficient, courteous and accurate manner, bringing accounting knowledge and expertise to the team. They will have...
-
Administrative Assistant
1 week ago
Kansas City, United States JR & Co Full timeJob DescriptionJob DescriptionSalary: $18.00 - $20.00/HR DOEJR & Co. is looking for a full-time Administrative Assistant to join our Residential Roofing team! The ideal candidate will help ensure the company receives payments for goods and services in an efficient, courteous and accurate manner and support with other administrative needs. They will have a...
-
Sheet Metal Foremen
4 weeks ago
Kansas City, United States JR & Co. Full timeJR & Co. is seeking Sheet Metal Foremen (FT) to join our energetic, optimistic, and family-oriented construction company. The ideal candidate has 3-5 years of architectural sheet metal experience, knowledge of metal roofing, coping and Formawall Centria DS58 & DS60 metal wall panels, Parapet Coping, Cut Miters, sheet metal flashing and trim and window...
-
Accounts Payable Manager
4 weeks ago
Kansas City, United States JR & Co. Full timeJoin JR & Co. as a full-time Accounts Payable Manager This position maintains ledgers and oversees tax-related processes and completes financial tasks in an efficient, timely, courteous, and accurate manner. The ideal candidate will bring accounting knowledge and expertise to the team as well as excellent organizational skills. Benefits and Perks! *...
-
Jr Customer Support
1 week ago
Salt Lake City, United States Solen Software Group Full timeJob Title: CSR / Client Project Manager Location: Salt Lake City, Utah; Plainsboro, New Jersey; Hybrid Remote (3 Days in office) Job Type: Full-Time About Us: viaPeople is a dynamic and innovative performance management software company, dedicated to helping investment firms optimize their talent strategies. We build tailored software solutions that empower...
-
Shift Leader
4 weeks ago
Moreno Valley, United States Carls Jr - 0488 Full timeJob DescriptionJob DescriptionPrimary Accountability: The Shift Leader is responsible and accountable for all restaurant activities while on duty, in the absence of the General Manager and Manager. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan. The...
-
Sheet Metal Foremen
4 weeks ago
Kansas City, United States JR & Co Full timeJob DescriptionJob DescriptionSalary: $25.00 - $34.00/HRJR & Co. is seeking Sheet Metal Foremen (FT) to join our energetic, optimistic, and family-oriented construction company. The ideal candidate has 3-5 years of architectural sheet metal experience, knowledge of metal roofing, coping and Formawall Centria DS58 & DS60 metal wall panels, Parapet...
-
Accounts Payable Manager
2 weeks ago
Kansas City, Missouri, United States JR & Co. Full timeJoin JR & Co. as a full-time Accounts Payable ManagerThis position maintains ledgers and oversees tax-related processes and completes financial tasks in an efficient, timely, courteous, and accurate manner. The ideal candidate will bring accounting knowledge and expertise to the team as well as excellent organizational skills.Benefits and Perks Competitive...
-
Crew Member
4 weeks ago
Moreno Valley, United States Carl's Jr. Full timeCrew Member's Benefits•Flexible schedules to meet your personal needs•Extensive training and performance rewards•Advancement opportunities•Employee discount•Weekend availabilityCrew Member's Responsibilities•The crew member provides each guest with a positive customer experience by providing exceptional customer service, keeping the restaurant...
-
Heavy Equipment Operator/Crane Operator
4 weeks ago
Kansas City, United States JR & Co Full timeJob DescriptionJob DescriptionSalary: $36.00 - $40.00/Hr - DOEJR & Co. is seeking an experienced, certified Heavy Equipment Operator/Crane Operator to join our energetic, optimistic, and family-oriented construction company. This is a full-time permanent position located in Kansas City, Missouri. The ideal candidate has an NCCCO certification, Class A CDL,...
-
Jr. Buyer, Accessories
4 weeks ago
West Hollywood, United States Princess Polly USA, Inc Full time**Jr. Buyer, Accessories & Jewelry** West Hollywood, CA / Princess Polly US Merchandising / Full Time Princess Polly is a fast growing, pure play online retailer, delivering trend driven apparel and accessories. We are obsessed with creating the best customer experience available and are committed to ensuring a fast delivery so our customers can wear it this...
-
Jr Programmer
4 weeks ago
Salt Lake City, United States Cuboid It Solutions Full timeJr. Programmer Job(Jr. Web Developer)Full-time entry-level web developer position working primarily on maintaining and implementing MVC .Net C# web applications. Successful applicants will work alongside senior developers database administrators and an experienced program manager.Client “Granite School District”Only local candidates that can report and...
