Service and Sales Support Engineer

3 weeks ago


Apex, United States MADERN USA, INC. Full time

Job Title: Service and Sales Support Engineer

Department: Service

Reports To: VP of Operations

Location: MUSA

Job Summary: The Service and Sales Support Engineer (SSSE) is the link between MUSA’s customers, sales, and service operations. This dual role encompasses the management of both planned and unplanned service activities, as well as the provision of technical solutions and pricing for customer requests for quotes (RFQs).

Key Responsibilities:

  • Customer Liaison: Act as the primary contact for customers, when managing service requests, follow-ups, and ensuring customer satisfaction.
  • Service Management: Oversee America service activities and planning to provide on-site customer support as needed. Organize all supporting activities such as travel and accommodation arrangements.
  • Sales Support: Assist sales representatives in determining pricing, including cost calculations, and technical specifications.
  • Ticket Management: Create and manage service tickets, ensuring all data is accurately recorded in ERP and other systems.
  • Operational Coordination: Collaborate with engineering, production, purchasing and planning to allocate resources and ensure efficient execution of service tasks.
  • Communication: Keep customers informed about service execution details, including planning, status, and support requirements.
  • Administrative Oversight: Manage post-sales administrative tasks, and customer satisfaction inquiries.
  • Help Desk Support: Provide first-tier support and following escalation protocols. 24/7 support.
  • Spare Parts Coordination: Manage spare parts requests in accordance with back-office procedures, including local sourcing and pricing.
  • Sales Support Engineering: Translate customer RFQs into technical solutions, calculate pricing, and prepare quotations. Serve as a liaison between sales and operations, ensuring orders are processed and followed up on. Align calculations and quotations with MINT standards for international orders.

Qualifications:

  • Experience in service coordination or a similar role.
  • Strong organizational skills and the ability to multitask.
  • Excellent communication and customer service skills.
  • Proficiency in ERP systems, MS Office, and BAAN.
  • Analytical ability to evaluate pricing for new tools based on reference projects.
  • Ability to work under pressure and handle emergency situations.

Working Conditions: The Service Coordinator / SSE may need to work outside normal business hours and travel as required to meet service demands and customer needs.



  • Apex, United States MADERN USA, INC. Full time

    Job Title: Service and Sales Support Engineer Department: Service Reports To: VP of Operations Location: MUSA Job Summary: The Service and Sales Support Engineer (SSSE) is the link between MUSAs customers, sales, and service operations. This dual role encompasses the management of both planned and unplanned service activities, as well as the provision of...

  • Sales Associate

    15 hours ago


    Apex, United States Hand and Stone Full time

    Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Do people often refer to you as energetic or outgoing? Are you a driven individual who is motivated by success? Do you have a passion for...


  • Apex, United States CentiMark Corporation Full time

    Job DescriptionJob DescriptionCentiMark has an exceptional opportunity for an additional full-time Service Sales Representative to support our Sales Teams in Apex, NC. We are looking for an individual that is a self-starter and energetic to develop estimates and grow our business for our fast-paced, multi-faceted commercial company.CentiMark Corporation is...


  • Apex, United States CentiMark Corporation Full time

    Job DescriptionJob DescriptionCentiMark has an exceptional opportunity for an additional full-time Service Sales Representative to support our Sales Teams in Apex, NC. We are looking for an individual that is a self-starter and energetic to develop estimates and grow our business for our fast-paced, multi-faceted commercial company.CentiMark Corporation is...

  • Sales Associate

    1 day ago


    Apex, United States Hand and Stone Full time

    Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Do people often refer to you as energetic or outgoing? Are you a driven individual who is motivated by success? Do you have a passion for...


  • Apex, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Do you have a passion for helping others? At the Massage Envy Apex Beaver Creek franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness...

  • Sales Representative

    4 weeks ago


    Apex, United States EJ Full time

    **EJ has an immediate opening for an Sales Representative.** *** **Generous Benefit Package that includes**:Vacation & Holiday Pay, Medical, Dental, Vision, Employee Assistance Program, Wellness Program, 401K (with match), Life Insurance, etc. **About EJ**: We are the leader in the design, manufacture, and distribution of access solutions for water,...


  • Apex, United States Clever Devices Ltd. Full time

    Job DescriptionJob DescriptionAs THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a Warranty and OEM Support...

  • Service Engineer

    1 month ago


    Apex, United States MRINetwork Jobs Full time

    Job DescriptionJob DescriptionMRI of University Circle has partnered with a leading inkjet equipment manufacturer that is expanding its footprint across the United States. We are seeking Field Service Engineers / Service Technicians in the NC and SC. This role will be remote, working from home. This role will provide installation, technical support, repair...


  • Apex, United States PetroChoice Full time

    Overview PetroChoice, a leading distributor of lubricants, oils, fluids, and greases is currently recruiting for Territory Sales Managers in Raleigh NC due to growth. Our history is marked by consistent growth and expansion, which has significantly widened our scope of experience and capabilities as a lubricant distributor. Our mission is to provide...


  • Apex, United States Loureiro Engineering Associates Full time

    Environmental Engineering Internship - Apex NC Intern/Co-Op will have the opportunity to work with an experienced team of environmental scientists, geologists and engineers while participating in field and office activities involving environmental permitting, environmental impact assessments; environmental site assessments; sampling programs; remedial...

  • Sales Associate

    7 hours ago


    Apex, United States Hand & Stone - FGG Spas Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompetitive salaryDental insuranceEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance Do people often refer to you as energetic or outgoing? Are you a driven individual who is motivated by success? Do you have...

  • Front Desk Sales

    2 days ago


    Apex, United States Aamp Ventures Llc Full time

    Job DescriptionJob DescriptionSales & Front Desk AssociateWho We AreScenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At...

  • Sales Associate Apex

    16 hours ago


    Apex, United States Hand & Stone Corp Full time

    Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Do people often refer to you as energetic or outgoing? Are you a driven individual who is motivated by success? Do you have a passion for...


  • Apex, United States Storm Guard of Apex Cary Full time

    Job DescriptionJob DescriptionBenefits:Flexible scheduleFree uniformsHealth insuranceOpportunity for advancementTraining & developmentThis is a door-to-door role that will be performed in most elements.Benefits/PerksHigh-Income Potential: Average reps earn $50K+ while our top reps earn more than $100K annually.Industry Leading Training - Receive...

  • Product Specialist

    3 days ago


    Apex, United States Clever Devices Ltd. Full time

    Job DescriptionJob DescriptionAs THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world.The Product Specialist is a junior level position responsible for working...


  • Apex, United States Staffing Network Full time

    Our client in Apex is seeking a Customer Service Manager to join the team. This is a great opportunity with a global leader in the industry. Customer Service Manager SUMMARY:Primary responsibilities are to manage, coordinate and actively work the daily activities of the entire Customer Service department. This position is responsible for managing and working...


  • Apex, United States Staffing Network Full time

    Our client in Apex is seeking a Customer Service Manager to join the team. This is a great opportunity with a global leader in the industry. Customer Service Manager SUMMARY:Primary responsibilities are to manage, coordinate and actively work the daily activities of the entire Customer Service department. This position is responsible for managing and working...


  • Apex, United States Staffing Network Full time

    Our client in Apex is seeking a Customer Service Manager to join the team. This is a great opportunity with a global leader in the industry. Customer Service Manager SUMMARY:Primary responsibilities are to manage, coordinate and actively work the daily activities of the entire Customer Service department. This position is responsible for managing and working...


  • Apex, United States Pentair Full time

    Job Description: At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions, to our sustainable innovations and...