Help Desk I 2023/2024
4 weeks ago
This is an entry-level support position with the Yuma Educational Technology Consortium (YETC). This position works closely with IT Help Desk II and YETC Leadership to perform incident management - from detection and recording to closure, including: problem analysis, determining resolutions, documenting work completed, and problem escalation. Further, this position provides hardware and software support for, but not limited to: account maintenance, application troubleshooting, basic application training, computer systems, peripheral devices, printers, tablets, personal handheld devices, educational technology devices, projectors, and telephony systems.
Performance Responsibilities:
- Support personnel uses of technology.
- Collaborate with personnel to assess technology needs.
- Provide technical assistance over the phone.
- Log, coordinate and track requests for assistance related to systems and services.
- Assist with projects as required.
- Keep apprised of emerging technologies.
- Attend scheduled meetings as required.
- Interact professionally with fellow employees, customers, and vendors.
- Adhere to Governing Board Policies.
- Other duties as assigned.
Job Qualifications: (To apply an applicant must meet the following minimum requirements)
Education:
High School diploma or equivalent
Experience:
1 year of relevant experience
Continuing Educ./Training:
As needed to advance to Help Desk II
Certificates:
Not Applicable
Licenses:
Not Applicable
Desired Experience
- 1 year of experience providing personnel-based technical support.
- 1 year of experience providing technical support by phone.
- Basic understanding of IP based networks.
- Knowledge of district policies affecting technology use.
- Operate computer systems with a high degree of capability.
- Excellent communication and customer service skills.
- Follow or carry out complex written and oral instructions.
- Ability to think critically and troubleshoot to resolve problems.
- Handle high volume workloads and stressful situations.
- Must be able to lift 50 pounds, often repetitively.
- Standing/Walking 15%, Sitting/Bending/Other 85%
FLSA Status
Approval Date
Salary Grade
Non-exempt
Proposed
XI
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