Jr. Customer Support Engineer
4 weeks ago
NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork and strengthening our relationship with customers and each other. We believe our people are what makes us great, and they have the skills and the potential to elevate our customers' experience to the next level.
We believe that hard work and commitment will benefit NDM Global Inc. and also will give all of our employees a sense of pride and accomplishment.
Job Description
We are looking for an individual who loves to help, troubleshoot, and seek out opportunities for improvement. In the Support Engineer position, you will be directly in touch with our customers, which range from small to large businesses. You will be helping our customers to get the best experience possible out of our software solutions.
Applicants must be eligible to work and currently live in the Western United States.
Duties and Responsibilities
- Take ownership to timely resolution of customer inquiries
- Investigate and troubleshoot customer inquiries
- Assist customers to solutions in a timely manner
- Testing product/software change requests
- Develop and maintain product documentation
- Develop training materials, how to guides, solution articles, etc. to support product end users
- Operate as a subject matter expert on our software products
- Provide feedback and feature suggestions to improve overall usability of our software products
- Continuous monitoring of systems utilized
- Provide excellent customer support
- Communicate in a clear and professional manner both internally and externally
- Utilize technical documentation to investigate and resolve problems
- Actively look for ways to improve and help customers.
Requirements
- High School Diploma or equivalent
- Minimum of 6 months experience in SaaS product based customer service role
- Must live in the Western United States
- Self starter mindset
- Problem solving mentality
- Excellent communication skills (oral and written)
- Fluency in the English language, including the meaning and spelling of words, rules of composition, and grammar
- Able to thrive in a remote working environment including work time, communication both internally and externally, tracking hours, and following procedures
Additional Information
All your information will be kept confidential according to EEO guidelines.
-
Customer Support Agent
1 day ago
Dover, United States Nwaretech Full time**Customer Support Agent** ****Reason of Existence**** The Customer Service Agent is responsible to provide frontline technical and application assistance, once the project implanted, to customers experiencing difficulties with the product. He answers inquiries, gives information about products, services, and company policies, and processes service requests...
-
Dover, United States DelDOT Full timeSummary Statement This position reports to the Statewide Support Services Engineer and is responsible for supervising and managing the Community Transportation Fund and the Transportation Facility Programs. This position is responsible for supervising three employees, managing consultant agreements, managing design and construction projects statewide,...
-
Engineering Manager
2 weeks ago
Dover, United States Vishay Full timeWe are seeking great talent to help us build The DNA of tech.® Vishay manufactures one of the world's largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. We help the world's...
-
Product Engineer
5 days ago
Dover, United States Howmet Aerospace Full timeResponsibilities Howmet Engines is a world-class producer of aero engine and industrial gas turbine components, including airfoils, rings, disks and forgings. We excel in vacuum melted superalloys, machining, performance coatings and hot isostatic pressing for high performance parts that enable the next generation of quieter, more fuel-efficient aero engines...
-
Product Engineer
5 days ago
Dover, United States Howmet Aerospace Full timeResponsibilities Howmet Engines is a world-class producer of aero engine and industrial gas turbine components, including airfoils, rings, disks and forgings. We excel in vacuum melted superalloys, machining, performance coatings and hot isostatic pressing for high performance parts that enable the next generation of quieter, more fuel-efficient aero engines...
-
Quality Engineer
4 days ago
Dover, United States Howmet Aerospace Full timeResponsibilitiesHowmet Engines is a world-class producer of aero engine and industrial gas turbine components, including airfoils, rings, disks and forgings. We excel in vacuum melted superalloys, machining, performance coatings and hot isostatic pressing for high performance parts that enable the next generation of quieter, more fuel-efficient aero engines...
-
Application Engineer
3 days ago
Dover, United States Allied Machine & Engineering Corp. Full timeAllied Machine & Engineering, headquartered in Dover, Ohio, is a leading manufacturer of holemaking and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications. Allied offers its associates competitive pay along with a robust benefits package including, medical, dental, vision, disability & life...
-
Engineering Co-Op
4 weeks ago
Dover, United States Allied Machine & Engineering Full timeJob DescriptionJob DescriptionFull job descriptionCompany DescriptionAllied Machine & Engineering, headquartered in Dover, Ohio, is a leading manufacturer of hole making and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications by providing our users with cutting edge solutions designed by our...
-
LU -Security Engineering
3 weeks ago
Dover, United States Focused HR Solutions LLC Full timeThis job is 100% on-site. No remote option is available. Our direct client has an opening for a Security Engineer 1376. This position is for 12 months, with the option of extension, and is in Dover, DE We can work corp to corp or w2. If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE The principal responsibility is to...
-
Manufacturing Engineer
2 weeks ago
Dover, United States Pentair Full timeJob Description:At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications,...
-
Manufacturing Engineer
7 days ago
Dover, United States Pentair Full timeJob Description: At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and...
-
Component Engineer
5 days ago
Dover, Delaware, United States Vertiv Corporation Full timeJob SummaryThe Component Engineer will primarily work on identifying any new electrical or mechanical components to meet system requirements. The engineer will create and or revise drawings, documents, and assemblies to integrate the chosen components into our current product lines through the release of engineering change orders. The product lines will...
-
Engineer (PM MAS)
4 weeks ago
Dover, United States GC Associates USA Full timeJob DescriptionJob DescriptionPosition Title: EngineerCustomer: Project Manager for Maneuver Ammunition Systems (PM MAS)Location: Picatinny Arsenal, NJClearance Required: Secret (T3)GC Associates requires an Engineer to support the Program Manager Maneuver Ammunition Systems (PM MAS)Required Qualifications: Minimum of a Bachelor's degree in Engineering...
-
Component Engineer
4 days ago
Dover, United States Vertiv Corporation Full timeJob SummaryThe Component Engineer will primarily work on identifying any new electrical or mechanical components to meet system requirements. The engineer will create and or revise drawings, documents, and assemblies to integrate the chosen components into our current product lines through the release of engineering change orders. The product lines will...
-
Engineering Technician IV
3 days ago
Dover, United States Patrona Corporation Full timeJob DescriptionJob DescriptionPatrona Corporation is looking for motivated individuals ready to join a fast-paced and exciting work environment in the TYCOM Screening/History Tracking task area supporting the Submarine Maintenance Engineering Planning and Procurement (SUBMEPP) Team as an Engineering Technician IV located at Dover, NH. Patrona is a defense...
-
Dover, United States ICI Services Full timeICI Services is looking for a motivated individual who wants to support Submarine Maintenance Engineering Planning & Procurement (SUBMEPP) for Naval Sea Systems Command (NAVSEA) in Dover, NH . We are an Employee-Owned Company providing Engineering & Integration, Systems Acquisition, Information Warfare, and In-Service Sustainment to government customers. We...
-
Automation Engineer
5 days ago
Dover, United States Morris Group, Inc. Full timeJob Requisition ID#: 783A Join a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the...
-
Submarine Maintenance Engineering Technician IV
4 weeks ago
Dover, United States ICI Services Full timeJob DescriptionICI Services is looking for a motivated individual who wants to support Submarine Maintenance Engineering Planning & Procurement (SUBMEPP) for Naval Sea Systems Command (NAVSEA) in Dover, NH . We are an Employee-Owned Company providing Engineering & Integration, Systems Acquisition, Information Warfare, and In-Service Sustainment to government...
-
Research & Development Engineer
5 days ago
Dover, United States Welch Fluorocarbon Inc Full timeJob Type Full-time Description Welch Fluorocarbon, Inc. is currently looking to fill the role of Research & Development Engineer for our Technical Services Team. Since 1985, Welch Fluorocarbon has specialized in providing thermoformed and heat-sealed products to a variety of customers. We utilize the best, thin, high-performance films. Welch Fluorocarbon was...
-
EHS Engineer
4 days ago
Dover, United States Howmet Aerospace Full timeResponsibilitiesHowmet Engines is a world-class producer of aero engine and industrial gas turbine components, including airfoils, rings, disks and forgings. We excel in vacuum melted superalloys, machining, performance coatings and hot isostatic pressing for high performance parts that enable the next generation of quieter, more fuel-efficient aero engines...