Salesforce Administrator

4 weeks ago


Wilmington, United States LINQ Full time
About The Team:

This is an exciting time for the right individual to join LINQ's newly-formed Business Systems team. Currently in the process of scaling to support all of our users and business partners, this is a great opportunity to begin on the ground floor as our team works to define and shape the future of the applications that run LINQ.

About The Role:

In this highly visible role, you will be collaborating cross-functionally with all of our partners across the business to deliver innovative and scalable solutions that maximize value within the Salesforce platform.

What You'll Be Doing:

- Work with stakeholders and users to define requirements in order to support building new system enhancements

- Work collaboratively with the existing team to refine requirements and design sustainable and scalable solutions which meet business needs

- Provide day-to-day administrative support such as user setup & management, maintenance of assignment rules, escalation rules, notifications, data updates, and queue management

- Perform triage for inbound support cases and assist users toward resolution of issues or escalate bug tickets for review and resolution

- Assist business users in relation to their reporting and data needs

- Proactively identify and implement under-utilized functionality and required system maintenance updates

- Support installation and configuration of both new and existing managed packages and their native integrations

What We Are Looking For:

- 5 years of administrator experience working with Salesforce Sales and Service Cloud

- Expert-level proficiency in all areas of declarative development within Salesforce

- Prior experience with and strong knowledge of Salesforce CPQ+

- Salesforce Advanced Administrator Certification (ADM-301)

- Familiarity with Agile development processes

What will Make You Stand Out:

- Strong ability to identify and ask relevant questions when documenting change requests, challenging directly when necessary in an effort to deliver even better solutions

- Excellent verbal and written communication skills

- Exceptional problem-solving capabilities and understanding of Salesforce best practices

- High attention to detail and interest in ensuring data integrity

- A self-starter with a strong desire to continuously learn and perform the level of research necessary to overcome roadblocks

- Experience managing other downstream GTM Tools

The Tech:

Our current stack consists of a large number of additional applications which you will have the opportunity to gain exposure to, support integrations for, or work within, including: HighSpot, SalesLoft, Pardot, SurveyMonkey, Qualtrics, ChurnZero, SignNow, Consensus, Playvox, and more.

Travel Requirements:

Less than 10%

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