Salesforce Administrator
4 weeks ago
This is an exciting time for the right individual to join LINQ's newly-formed Business Systems team. Currently in the process of scaling to support all of our users and business partners, this is a great opportunity to begin on the ground floor as our team works to define and shape the future of the applications that run LINQ.
About The Role:
In this highly visible role, you will be collaborating cross-functionally with all of our partners across the business to deliver innovative and scalable solutions that maximize value within the Salesforce platform.
What You'll Be Doing:
- Work with stakeholders and users to define requirements in order to support building new system enhancements
- Work collaboratively with the existing team to refine requirements and design sustainable and scalable solutions which meet business needs
- Provide day-to-day administrative support such as user setup & management, maintenance of assignment rules, escalation rules, notifications, data updates, and queue management
- Perform triage for inbound support cases and assist users toward resolution of issues or escalate bug tickets for review and resolution
- Assist business users in relation to their reporting and data needs
- Proactively identify and implement under-utilized functionality and required system maintenance updates
- Support installation and configuration of both new and existing managed packages and their native integrations
What We Are Looking For:
- 5 years of administrator experience working with Salesforce Sales and Service Cloud
- Expert-level proficiency in all areas of declarative development within Salesforce
- Prior experience with and strong knowledge of Salesforce CPQ+
- Salesforce Advanced Administrator Certification (ADM-301)
- Familiarity with Agile development processes
What will Make You Stand Out:
- Strong ability to identify and ask relevant questions when documenting change requests, challenging directly when necessary in an effort to deliver even better solutions
- Excellent verbal and written communication skills
- Exceptional problem-solving capabilities and understanding of Salesforce best practices
- High attention to detail and interest in ensuring data integrity
- A self-starter with a strong desire to continuously learn and perform the level of research necessary to overcome roadblocks
- Experience managing other downstream GTM Tools
The Tech:
Our current stack consists of a large number of additional applications which you will have the opportunity to gain exposure to, support integrations for, or work within, including: HighSpot, SalesLoft, Pardot, SurveyMonkey, Qualtrics, ChurnZero, SignNow, Consensus, Playvox, and more.
Travel Requirements:
Less than 10%
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