Receptionist

Receptionist

Join our Team Benefits:

Competitive Pay Rates

Employee-Controlled Raise Structure

401k Available

Vacation Time

Available Insurance Options:

Health insurance

Secondary Insurance

Vision insurance

Dental Insurance

Here at SERVPRO Team Wilson, Our mission is to develop an exceptional team that restores properties and rebuilds Lives. We are committed to stewarding our customers’ most valuable investment by making it ‘like it never even happened,’ with excellence, empathy, and dedication.

Here at SERVPRO, you will have the opportunity to grow personally and professionally. We are a growing company with many career opportunities and growth options. If you are looking to find a stable home to build a lasting career. THIS IS IT

Do you love helping people through difficult situations? Then don’t miss your chance to join our team as a new Receptionist. In this position, you will be making a difference each day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”

Our team is seeking someone comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero

As a valued SERVPRO employee, you will receive a competitive pay rate, with the opportunity to learn and grow

Job Title:

ReceptionistPosition Overview: The Receptionist will be responsible for overseeing the intake process for all incoming service requests, ensuring a seamless and efficient experience for customers. This role in the intake coordinating with various departments and maintaining high customer service and satisfaction standards.

Key Responsibilities:

Collect intake information from clients, ensuring accuracy and completeness of all details provided.

Enter client information into document management systems, maintaining organized and easily accessible files for efficient retrieval.

Conduct initial screenings to determine client service eligibility, following established criteria and guidelines.

Provide general administrative support to the legal team, including drafting correspondence, proofreading documents, and managing calendars.

Handle inbound potential customer calls efficiently, addressing inquiries, scheduling appointments, and providing accurate information.

Maintain excellent customer relations by demonstrating professionalism, empathy, and effective communication skills, ensuring customer satisfaction and loyalty.

Effectively multitask in a fast-paced environment, managing multiple calls and tasks simultaneously while maintaining attention to detail and accuracy.

Handle stressful situations with composure and problem-solving skills, remaining calm under pressure to provide effective solutions and support to distressed customers.

Receive service requests from clients via phone, email, or online platforms.

Enter and maintain accurate information in the dispatch system, including client details, service requirements, and team assignments.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.