Software Support Analyst Intern
4 weeks ago
The Software Support Analyst Intern position is a part of the Customer Care and Technical Services team, the first point of contact between the customer and the software vendor. They are responsible for capturing customer-reported issues and determining the best action for an accurate and timely resolution. They will also assist the Support Analyst in working directly with the customer to gather necessary information for any questions, issues, defects, or enhancements received. The Software Support Analyst Intern will learn FacilityForce's suite of products. A technical background is required to navigate both the customer-facing front end of the applications and the back-end administrator side.
Job Description:
Duties and responsibilities include:
- Assist the Customer Care and Technical Services team with managing the Customer Portal and Incident Ticket queue.
- Provide infrastructure support for troubleshooting customer issues.
- Create and maintain documentation.
- Assist with managing reports and processes in the hosting environment (including AWS).
- Support the IT team in maintaining hardware, software, and other systems
- Assist with troubleshooting issues and provide technical support
- Organize and maintain IT resources
- Assist with review/update for customer security assessments.
- Computer Science, Information Technology, or Management Information Systems major
- Minimum GPA of 3.0
- Strong verbal and written communication
- Excellent analytical and problem-solving skills
- Ability to work well in teams
- Strong work ethic and attention to detail
Worker Type:
Student (Fixed Term) (Trainee)
Number of Openings Available:
1
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