Collections Associate

1 month ago

Calabasas, United States NewMark Merrill Full time

At NewMark Merrill, our unwavering commitment to "Doing Retail Better" has been the cornerstone of our success over the past 40 years. Through shifting landscapes, economic fluctuations, and industry disruptions, we remain steadfast in our dedication to connecting with communities, cultivating authentic environments, and empowering our tenants to thrive. With offices in Denver, Los Angeles, Sacramento, San Diego, and Chicago, NewMark Merrill proudly owns and manages over 12 million square feet of retail assets, comprised of over 2,000 tenants across 95 communities.

As a boutique-sized firm, we offer the best of both worlds: the efficiency of large portfolio economies of scale combined with the agility of swift decision-making and personalized attention from senior leadership. We are more than just landlords; we are partners in success. By fostering close relationships with communities, engaging directly with our merchants and shoppers, and investing in innovative technology and data collection, we provide invaluable insights that empower our tenants to thrive in our centers.

By deeply understanding the communities we serve and leveraging world-class technology, we maximize value and curate exceptional experiences that transform visitors into loyal customers. Our commitment to excellence extends beyond transactions; it's about creating lasting impact and fostering sustainable growth.

Above all, it's our people who propel NewMark Merrill to new heights of success and innovation. They are ambitious and talented individuals that bring their passion and expertise to our daily endeavors. We promote a welcoming team-oriented environment where we lead with innovation, address challenges head-on, encourage out-of-the-box thinking and celebrate our successes.

At NewMark Merrill we strive to elevate the retail experience, one community at a time. We invite you to join us on this journey as we continue to redefine the possibilities of retail.

Go to www.newmarkmerrill.com to learn more about the company and its culture.

Position Summary

As a Collections Associate at NewMark Merrill, you'll join our dynamic team to lead crucial collections situations to resolution. This role requires a strategic approach to managing tenant relationships and enforcing lease agreements. This position is ideal for those who excel in a challenging, fast-paced environment.

Position Responsibilities

  • Monitor and manage outstanding debts and account discrepancies.
  • Engage with tenants to secure timely payments, set up payment plans, and communicate account statuses.
  • Draft and send essential documents such as demand letters and oversee legal defaults.
  • Maintain and update tenant certificates of insurance.
  • Review portfolio of accounts and send out monthly statements.
  • Develop detailed reports of progress and collections for internal collections meetings with Sr. Management.
  • Draft reports and analysis of judicial case projections and coordinate with our legal team as appropriate.
  • Offer exceptional customer service by responding promptly to tenant inquiries.
Requirements
  • Minimum of 3 years' experience in collections or similar roles, with a preference for experience in the retail real estate sector.
  • Proficiency in MRI or Yardi property management software, with a strong preference for MRI.
  • Ability to interpret commercial retail leases.
  • Skilled in Microsoft Outlook, Excel, and Word.
  • Strong mathematical, organizational, and analytical abilities.
  • Excellent customer service and critical thinking skills, capable of working under pressure in a fast-paced environment.

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