Account Service Manager

4 weeks ago

Walnut Creek, United States Elevance Health Full time

Account Service Manager – Large Group Locations: CA-Walnut Creek, CA-Costa Mesa, CA-Woodland Hills, CA-Rancho Cordova. This position will work in a hybrid model (remote and office). The ideal candidate must live within 50 miles of one of our Elevance Health PulsePoint locations listed on the requisition. The Account Service Manager is responsible for providing advanced customer service representation and strategic planning for large accounts. How you will make an impact: Provides strategic planning and account management for large accounts. Directs and manages the administration of contractual requirements and obligations. Manages the new and renewal implementation process for accounts. Interfaces with operations to ensure smooth delivery of services. Maintains ongoing account relationships at multiple levels throughout the customers' organizations. Makes recommendations for improvements to meet customers' expectations. Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, and resolving claims, benefit, and enrollment issues. Coordinates open enrollment meetings, renewal process, and training sessions. Makes routine account visits. Minimum Requirements Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationships; or any combination of education and experience that would provide an equivalent background. A sales license may be required. Travels to worksite and other locations as necessary. Preferred Skills, Experience, and Capabilities Excellent written, oral, presentation, and interpersonal communication skills with the proven ability to between multiple parties strongly preferred. Proficient in Microsoft Excel, Microsoft Teams, WGS, and Salesforce highly preferred. For candidates working in person or remotely in the below locations, the salary* range for this specific position is $71,368 to $116,784. Locations: California; Colorado; Hawaii; Nevada; New York; Washington State; Jersey City, NJ In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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