Recreation Member Service Representative II

4 weeks ago

Boulder, United States City of Boulder Full time

It's a great time to join the City of Boulder

Application Deadline:
April 23, 2024

Hiring Range:
16.65 - 20.35

This is a part-time hourly position.

Scheduled Weekly Hours:
15

Benefit Eligibility Group:
Seasonal Type 1

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary:
Under the general supervision of the Recreation Member Service Supervisor provides exceptional customer service to patrons, performs cash handling duties, and registration system functions including registering patrons for programs and services of the department at any of the city of Boulder's recreation facilities. May serve in a substitute role for designated Recreation Member Service Representative III & IV shifts.

Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES (Recreation Centers)

Provides excellent customer service to the patrons of the recreation facilities. This includes the following:

  • Interacts with the Department of Parks and Recreation customers by greeting patrons, answering phones, providing information about services and programs, checking in patrons and checking out equipment.
  • Communicates effectively with facility patrons in person and over the phone to market and promote Parks and Recreation Programs and services, which may include giving tours and preparing flyers.
Operates the registration system, including Point of Sale, Membership/Pass Validation, Facility Reservation and Program Registration. This includes the following:
  • Registers participants for activities and has a strong knowledge of all program areas.
  • Maintains course waitlists in registration system.
  • Assists patrons with rentals of the facility, including birthday parties, meetings and special events.
Performs cash handling in accordance with the City and Department policies and internal controls and is able to accurately balance cash drawer and provide accurate change. Able to understand and trouble shoot accounting transactions in the registration system.

In the event a standard Recreation Member Service Representative III or IV is unable to work, may be designated to serve in a substitute capacity as a Lead worker.
  • Resolves customer concerns, incidents and program issues as they occur
  • Completes accident and incident reports as necessary
  • Report facility issues and monitoring facility by periodic building walk-throughs
  • Able to open and close the facilities at which they work.
  • Provides direction and assistance to other front desk employees.
  • Provides general direction to custodial staff as needed on a daily basis.
Performs related duties as required to meet the needs of the city.

MINIMUM QUALIFICATIONS (Recreation Centers)
  • High School diploma or equivalent, with a minimum six months of customer service experience or equivalent combination of education and experience.
  • Receptionist and cash handling experience.
  • Interest, desire, and ability to provide excellent customer service in person and on the telephone.
  • Demonstrated excellent interpersonal skills, including the ability to establish and maintain effective working relationships with diverse people in an organizational context.
  • Willingness and ability to work a flexible schedule including weekends and evenings.
  • Have and maintain acceptable background information, including criminal conviction record and credit history.
  • Current First Aid/AED and CPR certifications within 90 days of hire.
PREFERRED QUALIFICATIONS (Recreation Centers)
  • Experience working for a public or private recreation facility.
  • Experience with the Active registration system.
  • Experience with Microsoft Office.
  • Bilingual in English and Spanish (Conversational level in Spanish).
SUPERVISION (Recreation Centers)

Supervision Received: Recreation Member Service Supervisor

Supervision Exercised: None

WORKING CONDITIONS AND REQUIREMENTS (Recreation Centers)

Physical and Mental Effort
  • Primarily sedentary physical work requiring the ability to lift a maximum of 10 pounds; occasional lifting and carrying; frequent walking and standing. Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
Work Environment
  • Works primarily in a clean, comfortable, indoor environment. Works in a setting subject to continuous interruptions and background noises.
Machines and Equipment Used
  • Uses cash register, adding machine, camera, washer, and dryer. Also uses standard office equipment including personal computers, typewriters, calculators and copy/fax machines on a daily basis.


Additional Job Description:

Last updated: December 2023

The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to HR@bouldercolorado.gov.

  • Client Service Representative

    1 week ago

    Boulder, United States Vcajobs Full time

    **Client Service Representative** Category: Hospital Client Service Location: Boulder, CO, US **Job Description:** Job Description: VCA All Pets Animal Hospital Boulder is located in South Boulder just minutes away from Flatirons and beautiful Chautauqua Park. Our hospital boasts amazing views of the foothills along with easy access to all that Boulder has...

  • Patient Service Representative

    6 days ago

    Boulder, United States Health Images Full time

    Health Images Boulder is looking for a Full Time Patient Service Representative to join our team!Monday - Friday 12:30PM - 9:00PM | Position Pay Range $17.73 - $19.90Summary/Objective:The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and...

  • Patient Service Representative

    2 weeks ago

    Boulder, United States Health Images Full time

    Health Images Boulder is looking for a Full Time Patient Service Representative to join our team! Monday - Friday 12:30PM - 9:00PM | Position Pay Range $17.73 - $19.90Summary/Objective: The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them...

  • Patient Service Representative

    2 weeks ago

    Boulder, United States Health Images Full time

    Health Images Boulder is looking for a Full Time Patient Service Representative to join our team! Monday - Friday 12:30PM - 9:00PM | Position Pay Range $17.73 - $19.90Summary/Objective: The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them...

  • Bartender - Lake Mead National Recreation

    2 weeks ago

    Boulder City, United States Aramark Corporation Full time

    Greets guests and takes orders, processes cash and credit card transactions - Mixes and serves both alcoholic and non-alcoholic beverages - May include providing servers drinks from the service well - Adheres to all established alcohol service polici Bartender, Recreation, Restaurant

  • Operations Coordinator

    7 days ago

    Boulder, United States City of Boulder Full time

    It's a great time to join the City of Boulder!Application Deadline:May 19, 2024Hiring Range:22.44 - 32.54This is a full-time hourly position.Scheduled Weekly Hours:40Benefit Eligibility Group:Non Union (30+ Hours)Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.Job...

  • Branch Manager II

    4 weeks ago

    Boulder, United States Great Western Bancorp Full time

    ** Branch Manager II** **Job Category****:** Retail **Requisition Number****:** BRANC003805 Showing 1 location **Job Details** **Description** **At Great Western Bank, we empower our team members by embracing each others differences, distinct backgrounds and viewpoints. We know that diverse perspectives drive change, so be yourself and together we can Make...

  • Business Development Representative

    1 day ago

    Boulder, United States Pacific Office Automation Full time

    Pacific Office Automation has an exciting opportunity for you to join us as a Business Development Representative (Entry-Level)at our office in Louisville, CO. Essential Job Duties Begin every day at the office preparing and planning your day as well Business Development, Representative, Development, Business, Manufacturing, Business Services

  • Sales Development Representative

    4 weeks ago

    Boulder, Colorado, United States Haul Full time

    Haul:Haul is a venture-backed company building modern compliance, safety & risk software for commercial fleets. Started by Uber alumni, Haul is based in the San Francisco Bay Area and Colorado's Front Range.*Sales Development Representation Summary: *A Business Development Representative is responsible for selling Haul's Compliance Software to small and...

  • Accounting Technician II

    1 week ago

    Boulder, United States University of Colorado Boulder Full time

    Close All Job Summary The CU Book Store in Boulder welcomes applications for an Accounting Technician II! This position performs all functions required to handle the Accounts Payable duties for the CU Book Store; while following Federal, State, and University rules and regulations and complying with Generally Accepted Accounting Principles (GAAP). The...

  • Sustainability Program Manager

    3 weeks ago

    Boulder, United States Public Buildings Service Full time

    Summary As a Senior Sustainability Program Manager, you will be responsible for management, control, development, coordination, and execution of sustainability programs for Public Building Services (PBS), Rocky Mountain Region 8. Location of position: Public Buildings Service, Facilities Management Division in Region 8. We are currently filling...

  • Sales Development Representative

    4 weeks ago

    Boulder, United States BearPeak Technology Group Full time

    Sales Development RepresentativePosition Type: Hourly (Part Time) + ComissionOnsite Flexibility: 100% RemoteWho Are We?BearPeak is a boutique software engineering consulting firm based in Boulder, CO. Our team of professionals is distributed across the United States, working remotely for various clients.Who Are You?You are an early to mid-career Sales...

  • Sales Development Representative

    4 weeks ago

    Boulder, United States BearPeak Technology Group Full time

    Sales Development RepresentativePosition Type: Hourly (Part Time) + ComissionOnsite Flexibility: 100% RemoteWho Are We?BearPeak is a boutique software engineering consulting firm based in Boulder, CO. Our team of professionals is distributed across the United States, working remotely for various clients.Who Are You?You are an early to mid-career Sales...

  • PATIENT SERVICE REPRESENTATIVE

    7 days ago

    Boulder, CO 80302, USA, United States Health Images Full time

    Health Images Boulder is looking for a Full Time Patient Service Representative to join our team!Monday - Friday 12:30PM - 9:00PM | Position Pay Range $17.73 - $19.90 Summary/Objective:The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and...

  • PATIENT SERVICE REPRESENTATIVE

    5 days ago

    Boulder, CO 80302, USA, United States Health Images Full time

    Health Images Boulder is looking for a Full Time Patient Service Representative to join our team!Monday - Friday 12:30PM - 9:00PM | Position Pay Range $17.73 - $19.90 Summary/Objective:The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and...

  • Technical Sales Representative

    3 weeks ago

    Boulder, United States RMI Laser, LLC Full time

    Job DescriptionJob DescriptionTechnical Sales RepresentativeRMI Laser, LLC. is looking for a technical sales specialist who desires a career in the rapidly growing laser industry. We manufacture industrial laser marking systems for parts identification, traceability and graphics. Our in-house laser technologies include Fiber, YVO4, Green & YAG.Come join our...

  • Remote Life Insurance Sales Representative

    3 days ago

    Boulder, United States Karlo Financial Full time

    Job DescriptionJob DescriptionJob Title: Remote Life Insurance Sales RepresentativeLocation: Remote (Anywhere in the U.S.)Employment Type: Full-time, Part-time, RemoteAbout Us:At Karlo Financial, we are dedicated to providing peace of mind and financial security to individuals and families through comprehensive life insurance solutions. As a remote life...

  • Customer Service Specialist

    3 weeks ago

    Boulder, United States FFL Brands Full time

    Job DescriptionJob DescriptionDescription:**This is a hybrid position that requires a minimum of two scheduled days per week in the Boulder, CO office.**WHO WE NEEDAre you a dynamic team player who believes in the value of quality customer experiences? Do you want to work in a collaborative environment where you know your coworkers and can have an active...

  • Customer Service Specialist

    4 weeks ago

    Boulder, United States FFL Brands Full time

    Job Type Full-time Description **This is a hybrid position that requires a minimum of two scheduled days per week in the Boulder, CO office.** WHO WE NEED Are you a dynamic team player who believes in the value of quality customer experiences? Do you want to work in a collaborative environment where you know your coworkers and can have an active voice? If...

  • Accounting Technician II

    3 days ago

    Boulder, United States University of Colorado Boulder Full time

    Close All Job Summary The CU Book Store in Boulder welcomes applications for an Accounting Technician II! This position performs all functions required to handle the Accounts Receivable duties for the CU Book Store; while following Federal, State, and University rules and regulations and complying with Generally Accepted Accounting Principles (GAAP). The...