Systems Support Analyst

2 weeks ago

Exton, United States AXA XL Ltd Full time

Exton, PA I Scottsdale, AZ | Atlanta, GA

System Support Analyst is responsible for programming of all proprietary forms adopted by AXA XL Insurance in all supported policy issuance software; Programming of all new ISO & NCCI coverage forms and endorsements adopted by AXA XL Insurance to maintain compliance; Responsible for the synchronization of WINS, the supported policy issuance systems to validate form availability and data integrity; Lead for the implementation of new lines of business, coverages, and business units on all facets of forms production support; Liaison between Regulatory, AXA XL Business Owners and individual rating vendors to ensure AXA XL rates for the five filed lines of business reflect AXA XL’s filed compliant rates: Commercial Property, Package, Commercial Auto, Workers Compensation and General Liability; Responsible for the successful implementation and communication of monthly rate releases, validation of the filings in the rate system, and 52 jurisdiction regression testing.; Oversight of individual rating system updates. Responsible for providing regulatory information to policy administration system vendors at the direction of Regulatory. Manage requests to vendor to ensure timely delivery. Test updates received from vendor to ensure accuracy and compliance with AXA XL’s regulatory filings. Supports help desk tickets raised by the UW users.

DISCOVER your opportunity

What will your essential responsibilities include?

·       Support all assigned regulatory bureau and proprietary form/endorsement automation requests to ensure AXA XL remains fully compliant.

·       Complete Istream automation and WINS availability for regulatory bureau and proprietary.

·       forms/endorsements within current service level agreement thresholds.

·       Complete assigned projects (i.e. new line of business automation projects, coding enhancement requests) by committed original deliverable dates. Delivering on-time, high quality production, and communicating status to requester and management

·       Support and timely resolution of assigned Help Desk tickets within prescribed service level agreement thresholds. Complete written communication as well as verbal updates of the status of tickets; proactively resolve root cause of error.

·       Works closely with internal business units, and AXA XL's selected external rate vendors, to ensure that the rates available within AXA XL source systems are consistently of a high data quality, and that the integrity of the rate data matches the filed rates.

·       Responsible for researching, maintaining, testing, and implementing rates, rating rules and policy forms for all supported lines of business in AXA XLs policy issuance systems.

·       Work closely with the AXA XL users, Regulatory, and IT to validate the accuracy and timeliness of rate releases.

·       Coordinate the review and delivery of data specifications for new clients.

·       Assist with troubleshooting rate variances, and identifying the root cause of the issue

·       Assist with testing efforts for new rating platforms introduced, and the expansion of functionality and new coverages in existing platforms.

·       Support various business units to ensure that all rate accuracy needs are met, and inquiries and/or issues are fully resolved

You will report to System Support Lead.

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