Customer Care Consultant FT

2 weeks ago

San Francisco, United States The Apothecarium Full time
At The Apothecarium and TerrAscend, we are on a mission to shape the future of the cannabis industry by creating leading marijuana-based therapies for patients and developing premium products for legalized adult recreational use. We are one of the largest and fastest growing multi-state, vertically integrated cannabis operators in North America. We're on a roll and are just getting started $21 - $24 an hour Customer Care Consultant's primary responsibility is to serve The Apothecarium's guests. This role requires nothing less than excellent customer service, total understanding and strict compliance with all medical cannabis regulations and a positive, respectful attitude. Retail Consultants will need to have a thorough understanding of strains, genetics, and relevant medical marijuana terminology and how to help our customers select the cannabis flowers and infused products that are right for them. Retail Consultants will provide outstanding service to guests, and consult on medical cannabis strains, applications, effects, and routes of delivery.
Essential Job Duties and Responsibilities * Perform opening and closing duties * Answer phone calls, promptly return voicemails and email * Field a wide range of questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory * Admin the Zendesk support channels to provide support and customer service to customers * Ask appropriate questions to assist in customers selection of medicine * Inform, recommend, select products for guests depending on their individual needs * Communicate the effects of and different types of cannabis to guests * Complete guest consultations efficiently and meet service expectations * Ensure accurate cash handling, and register management * Communicate customer requests and/or concerns to the Manager * Ensure strict controls to protect Dispensary assets at the direction of management * Maintain a positive work environment conducive to trust and respect * Assist in display maintenance and housekeeping * Communicate restocking and product needs to inventory assistants as needed * Provide feedback and suggestions to Manager to continuously improve the customers and employee +experience * Frequently maintain cleanliness, dusting, glass cleaning, vacuuming, sweeping, and sanitization of dispensary * Use discretion with sensitive and confidential security and business information * Maintains strictest confidentiality in compliance with HIPAA guidelines

Basic Qualifications * Bachelor's Degree or equivalent in professional and life experience * Must be authorized to live and work in the U.S. * Must be at least 21 years old Preferred Qualifications * Experience working in the cannabis industry highly desirable * Experience working in medical services and/or the health & wellness industry highly desirable * Experience working in retail & customer service experience highly desirable * Experience working in medical services/health & wellness industry highly desirable
*** Background Check Requirement *** As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.
EEO Statement At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants. TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.
Disclaimer This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.
This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
Esta Organizacion Participa en E-Verify. Este empleador participa en E-Verify y proporcionara al gobierno federal la informacion de su Formulario I-9 para confirmar que usted esta autorizado para trabajar en los .. Si E-Verify no puede confirmar que usted esta autorizado para trabajar, este empleador esta requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administracion del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier accion en su contra, incluyendo la terminacion de su empleo. Los empleadores solo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para mas informacion sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.

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