Customer Care Consultant FT

1 week ago

San Francisco, United States TerrAscend Full time

At The Apothecarium and TerrAscend, we are on a mission to shape the future of the cannabis industry by creating leading marijuana-based therapies for patients and developing premium products for legalized adult recreational use. We are one of the largest and fastest growing multi-state, vertically integrated cannabis operators in North America. We're on a roll and are just getting started

$21 - $24 an hour

Customer Care Consultant's primary responsibility is to serve The Apothecarium's guests. This role requires nothing less than excellent customer service, total understanding and strict compliance with all medical cannabis regulations and a positive, respectful attitude. Retail Consultants will need to have a thorough understanding of strains, genetics, and relevant medical marijuana terminology and how to help our customers select the cannabis flowers and infused products that are right for them. Retail Consultants will provide outstanding service to guests, and consult on medical cannabis strains, applications, effects, and routes of delivery.

Essential Job Duties and Responsibilities

•Perform opening and closing duties

•Answer phone calls, promptly return voicemails and email

•Field a wide range of questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory

•Admin the Zendesk support channels to provide support and customer service to customers

•Ask appropriate questions to assist in customers selection of medicine

•Inform, recommend, select products for guests depending on their individual needs

•Communicate the effects of and different types of cannabis to guests

•Complete guest consultations efficiently and meet service expectations

•Ensure accurate cash handling, and register management

•Communicate customer requests and/or concerns to the Manager

•Ensure strict controls to protect Dispensary assets at the direction of management

•Maintain a positive work environment conducive to trust and respect

•Assist in display maintenance and housekeeping

•Communicate restocking and product needs to inventory assistants as needed

•Provide feedback and suggestions to Manager to continuously improve the customers and employee +experience

•Frequently maintain cleanliness, dusting, glass cleaning, vacuuming, sweeping, and sanitization of dispensary

•Use discretion with sensitive and confidential security and business information

•Maintains strictest confidentiality in compliance with HIPAA guidelines

Basic Qualifications

•Bachelor's Degree or equivalent in professional and life experience

•Must be authorized to live and work in the U.S.

•Must be at least 21 years old

Preferred Qualifications

•Experience working in the cannabis industry highly desirable

•Experience working in medical services and/or the health & wellness industry highly desirable

•Experience working in retail & customer service experience highly desirable

•Experience working in medical services/health & wellness industry highly desirable

*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Esta Organizacin Participa en E-Verify.

Este empleador participa en E-Verify y proporcionar al gobierno federal la informacin de su Formulario I-9 para confirmar que usted est autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted est autorizado para trabajar, este empleador est requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administracin del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier accin en su contra, incluyendo la terminacin de su empleo. Los empleadores slo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para ms informacin sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.

  • Customer Care Consultant FT

    1 day ago

    San Francisco, United States TerrAscend Full time

    At The Apothecarium and TerrAscend, we are on a mission to shape the future of the cannabis industry by creating leading marijuana-based therapies for patients and developing premium products for legalized adult recreational use. We are one of the largest and fastest growing multi-state, vertically integrated cannabis operators in North America. We're on a...

  • Design Consultant

    Found in: Jooble US O C2 - 3 weeks ago

    San Francisco, CA, United States Gap, Inc. Full time

    About the Role As a Banana Republic Home Design Consultant, you have a passion for creating aspirational and on trend looks that enhance the customer's emotional connection to the brand. You build meaningful and lasting relationships with your customers, leveraging your thorough understanding of interior design, lifestyle brands and seasonal trends to...

  • Customer Service Consultant

    2 weeks ago

    San Diego, United States Hello Auto Group Full time

    * Organized and friendly personality * Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Strong record of positive customer satisfaction results * Team oriented and self-motivated * Able to work with little supervision * Clean driving record and valid drivers license **Apply...

  • Customer Service Consultant

    7 days ago

    San Diego, United States CareerBuilder Full time

    * Organized and friendly personality * Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Strong record of positive customer satisfaction results * Team oriented and self-motivated * Able to work with little supervision * Clean driving record and valid drivers license **Apply for...

  • Customer Care Consultant PT

    1 week ago

    San Francisco, United States CareerBuilder Full time

    At The Apothecarium and TerrAscend, we are on a mission to shape the future of the cannabis industry by creating leading marijuana-based therapies for patients and developing premium products for legalized adult recreational use. We are one of the largest and fastest growing multi-state, vertically integrated cannabis operators in North America. We're on a...

  • Director of Nursing Services DNS

    6 days ago

    San Francisco, United States Caldera Care Full time

    Caldera means REBIRTH--are you ready to become reborn from just an employee to a proud member of our Workplace Family? At Caldera Care, we are known for our commitment to our staff and the local communities in which we serve. Our goal it to provide the best possible care to our residents and instill a sense of confidence within the community that when a...

  • Sap Consultant

    2 weeks ago

    San Francisco, United States TekJobs Full time

    Job Description Job Description Title: SAP Consultant Type: Contract Location: USA (Remote) We are looking for a SAP Consultant to join our team and help us deliver innovative and customized solutions to our clients. You will be responsible for designing, developing, testing, and implementing SAP systems based on the client's requirements and best practices....

  • Solutions Consultant

    Found in: beBee jobs US - 2 weeks ago

    San Francisco, California, United States Federato Full time

    Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc. Federato's...

  • Sap Consultant

    2 weeks ago

    San Francisco, United States TekJobs Full time

    Job DescriptionJob DescriptionTitle: SAP ConsultantType: ContractLocation: USA (Remote)We are looking for a SAP Consultant to join our team and help us deliver innovative and customized solutions to our clients. You will be responsible for designing, developing, testing, and implementing SAP systems based on the client's requirements and best...

  • NetSuite Principal Consultant

    2 days ago

    San Francisco, United States Conspicuous Full time

    NetSuite Principal ConsultantSan Francisco, CAUp to $180k + BonusOur client is a prominent technology software solutions firm based in the vibrant heart of San Francisco. They excel in delivering ground-breaking, forward-thinking solutions to businesses spanning diverse industries.We are currently in search of an exceptionally skilled and seasoned NetSuite...

  • Outreach & Nurse Care Manager

    2 weeks ago

    San Francisco, United States Compassionate Community Care Full time

    Compassionate Community Care (CCC) is a prominent Home Care and Geriatric Care Management agency with a great reputation and 23 years of experience in San Francisco. CCC provides compassionate and quality services to the elderly and adults with disabilities, so they may reside in the comfort of their own home.CCC is looking for an enthusiastic, kind,...

  • Outreach & Nurse Care Manager

    Found in: Appcast US C2 - 2 weeks ago

    San Francisco, United States Compassionate Community Care Full time

    Compassionate Community Care (CCC) is a prominent Home Care and Geriatric Care Management agency with a great reputation and 23 years of experience in San Francisco. CCC provides compassionate and quality services to the elderly and adults with disabilities, so they may reside in the comfort of their own home.CCC is looking for an enthusiastic, kind,...

  • Outreach & Nurse Care Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    San Francisco, United States Compassionate Community Care Full time

    Compassionate Community Care (CCC) is a prominent Home Care and Geriatric Care Management agency with a great reputation and 23 years of experience in San Francisco. CCC provides compassionate and quality services to the elderly and adults with disabilities, so they may reside in the comfort of their own home.CCC is looking for an enthusiastic, kind,...

  • Merchant Consultant

    Found in: beBee jobs US - 3 weeks ago

    San Francisco, California, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Digital Client Consulting Manager

    1 day ago

    San Francisco, United States Visa, Inc. Full time

    Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visas network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marke Manager, Digital, Customer Experience, Client, Product Development, Business Partner, Technology

  • Workday Consultant

    2 weeks ago

    San Francisco, United States Resolute Pros Full time

    Company Description Our company is a leading IT services, consulting and outsourcing company delivering exceptional business solutions and customer value to its customers worldwide. We offers end-to-end innovative and leading edge solutions to help corporations leverage technologies, outperform their competition and acquire sustainable growth. We have proven...

  • Assistant Nurse Manager

    2 weeks ago

    San Francisco, United States CLOUD BIG DATA TECHNOLOGIES LLC Full time

    Company DescriptionOur company is a leading IT services, consulting and outsourcing company delivering exceptional business solutions and customer value to its customers worldwide.We offers end-to-end innovative and leading edge solutions to help corporations leverage technologies, outperform their competition and acquire sustainable growth. We have proven...

  • Product Management Consultant

    2 weeks ago

    San Francisco, United States CareerBuilder Full time

    About The StealthCo Redesign Health is launching a new venture, Heart Failure StealthCo, with the aim to increase the quality of care provided and remove cost from the healthcare system. Acute Heart Failure events place a significant strain on health systems, providers, and patients, with over 40% of heart failure patients currently returning to the hospital...

  • Outside Sales Consultant

    Found in: beBee jobs US - 2 weeks ago

    San Francisco, California, United States System Pavers Full time

    BUILD AN AMAZING CAREER WITH SYSTEM PAVERSSystem Pavers is growing at a tremendous rate, and we are looking to expand our sales team with motivated, outgoing Outside Sales Consultants In this position, you will meet with homeowners to discuss their outdoor living needs. You will then help bring their vision to life by discussing options for their space,...

  • Consultant Care Ambassador

    Found in: Jooble US O C2 - 3 weeks ago

    San Francisco, CA, United States Roo Full time

    Roo is on a mission to create a world of increased opportunity, professional empowerment, and improved animal care for animal hospitals and veterinarian professionals. By connecting hospitals in need with professionals with a new groundbreaking platform, our goal is to optimize hospital talent staffing and improve quality of life for veterinarians, all while...