MGLN- Customer Service Rep

3 weeks ago


Livonia, United States Inteplast Group Full time

Description/Job Summary Position: Customer Service/Inside Sales Representative Fantapak, an Inteplast Group Company, is a 36-year-old, leading supplier of poly bags and other packaging materials to distributors in the Industrial, Foodservice, and Agricultural markets nationwide. We are seeking a motivated individual to fill the Customer Service Rep position in our Livonia, MI headquarters. This position works in the office full time. Position Objective: This position reports to the Customer Service Manager. Looking for a confident & energetic professional to provide world class service to customers, sales reps, and colleagues. Duties: Develop and maintain strong business relationships with customers and sales reps Process and confirm stock and custom purchase orders Communicate with customers and sales reps via phone and e-mail Proactively resolve customer concerns Participate in team and company meetings Manage customer expectations by communicating realistic information regarding lead times File freight claims for damages/shortages Enter stock and custom customer orders into AS400 Request and obtain custom item/artwork proofs from PO Dept and submit for customer approval Provide customer provided labels, BOLs or other shipping documents to the warehouse Track shipments and provide PODs (Proofs of Delivery) as needed Issue RMAs (Return Merchandise Authorizations) through internal Workflow System Process credit memos through internal Workflow System Complete CARs (Corrective Action Reports) and handle QIs (Quality Issues) Manage and expedite backorders, offering substitute items when necessary Promote new products to customers Take on new projects and accounts as needed Ability to multitask and work on multiple projects at once Review incoming container lists and update necessary information on sales orders Experience Requirements: Minimum 2 years Customer Service, Sales or Marketing experience Skills/Qualifications: Proven ability to manage multiple relationships well Excellent verbal, written and listening communication skills Energy, enthusiasm, strong work ethic, excellent attendance Adapt quickly to evolving priorities; fast paced environment Proficiency in Microsoft applications Ability to learn new technologies quickly Benefits: Medical Dental Life Insurance 401K Paid Time Off / Vacation Competitive Pay


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