Scheduling and Customer service

2 weeks ago

Livonia, United States Right At Home Wayne County Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Opportunity for advancement
  • Paid time off

JOB SUMMARY
We are looking for some one with great phone skills , a pleasant voice, patience , energetic , problem solving skills, quality minded, proactive, and detail oriented. There is "on-call " responsibility a couple evenings per week also, which rotates with other scheduling staff.

This position interacts with clients, employees, other scheduling coordinators, and managers. We have a very dedicated team, and we are continually growing year after year. Your ability to learn and grow, and a positive, optimistic attitude is most important for this position.

The Scheduling coordinator is responsible for creating extraordinary client and family experiences and ultimately manages best in home care care plans.
  • Develops and maintains the client care plan, creating extraordinary client experiences and communicating with clients, families, care partners and referral sources.
  • Responsible for scheduling all shifts and matching caregivers with clients
  • Plays an integral role in interfacing with clients and families to ensure safe, appropriate and meaningful care is being provided.
  • Serves as a mentor to caregivers and supports their care delivery.
  • Responsible for interviewing, hiring and orientating new caregivers. Includes all administrative functions with hiring.
  • Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.
  • The ideal candidate has prior experience working in the home care industry or medical office setting.
The desired candidate will possess the following:
  • High school graduate or equivalent with two years of business experience.
  • Able to work independently, demonstrating sound judgment.
  • Be available as required for on-call duty outside of normal office hours.
  • Have a valid drivers license and use of insured automobile.
ESSENTIAL FUNCTIONS


Answer telephones, takes inquiries or messages in an upbeat, professional manner.
Communicates continually with associates and clients to evaluate service.
Schedules and coordinates day to day activities of caregivers.
Assists with sales, marketing, and public relations efforts.
Serves as a team player within an office environment.
Receives referrals and inquiries on the programs of this company.
Maintains documentation of associate work record in ClearCare and ensures current and complete personnel records for all homecare associates.
Responds promptly and courteously to all clients calls.
Performs on-call coordinator duties as needed.
Serves as liaison between associates and Operations Manager.
Maintains integrity in every interaction with caregivers and clients
Ability to live the Right at Home brand vision, mission and values
Maintains professionalism in all interactions
Ability to multitask in a high functioning office environment
Ability to problem solve and make decisions in a fast-paced environment
Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

NON-ESSENTIAL FUNCTIONS


Other general office and clerical functions.
Other duties assigned by Operations Manager

EDUCATION / SKILLS / ABILITIES / AVAILABILITY


High School graduate or equivalent with two years of business experience.
Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
Knowledge of common medical terminology.
Able to work independently, demonstrating sound judgment.
Read, write, speak, and understand English as needed for the job.
Be available as required for on-call duty outside of normal office hours.

In summary , a great candidate for this position will be confident and out going with diplomacy and respectful conversation skills, highly adaptive and able to follow direction.

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