Technical Support Analyst

2 weeks ago


Bloomfield, United States Conexess Full time
Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a large healthcare client in their search for a Technical Support Analyst. This is a long-term opportunity with a competitive compensation package.

***This is an onsite position in the Greater Hartford, CT area****

Responsibilities:
  • Contributes to the IT Support job family in a support capacity.
  • Helps configure, install, maintain and upgrade computer systems hardware and software.
  • Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices.
  • May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.
  • Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.
  • Works under own initiative, prioritizes own work, and meets agreed timescales.
Qualifications:
  • Associate degree and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
  • A+ certification or equivalent combination of education, training, and experience (1+ years experience as a level 2 technician will suffice).
  • Strong knowledge of the following is preferred.
    • Microsoft operating systems and Microsoft Office.
    • Apple hardware and operating systems.
    • Networking switches and data networks.
    • IP telecommunications systems.
    • Audio Visual Systems.
  • Capability to analyze problems and use sound judgement for determining solutions.
  • Ability to clearly communicate with customers and other IT staff.
  • At least 1 Year PC/LAN technical or equivalent experience preferred.
  • Aptitude for providing strong customer service through interactions and communications, verbally and written.
  • A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
  • Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT disciplines.
  • Comfortable with working outside of normal business hours to support activities, and/or support on-call rotation when necessary.
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