Freight Forwarder Ocean Export

3 weeks ago

Romulus, United States DSV Air Sea Inc Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Freight Forwarder - Ocean Export Freight Forwarding DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - Romulus, Hildebrandt Rd Division:Air & Sea Job Posting Title: Freight Forwarder - Ocean Export Time Type: Full Time The primary duty of an export operator is to review and processshipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service. Serves as the primary contact for all parties concerning assigned account contracts. Performs all duties correctly, cost-efficiently, and according to Company standards using the regular exercise of discretion and independent judgment. ESSENTIAL DUTIES Promote positive relationships by ensuring excellent, timely and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team. Establish detailed profiles and procedures that properly represent export processes. Receive, review and process high-volume and/or complex export transactions for clients, including booking, billing, classifications, processing data through the Company's system and obtaining consular releases as well as other government agency releases as appropriate Process bills of lading and provide clear instructions to the team for handling each shipment. Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the International Air Transport Association, Code of Federal Regulations. Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use and setting profit margins for individual shipments. Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to client, co-workers and third parties in a clear, concise and timely manner. Identify transactions and tasks that require special handling, recommend improved processes to management and implement resolutions within assigned scope of responsibility. Identify, investigate and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards. Alert client to special areas of concern or potential problems in the shipping process. JOB SKILLS AND SPECIFICATIONS Past customer service experience is required, as work entails extensive phone contact with carriers and other parties concerning the transportation process. Knowledge of domestic and international geography including countries and major cities. Above average written communication skills to compose complex letters regarding issues and resolutions. Must have the ability to edit and proof business correspondence and reports along with the Ability to organize, prepare and assemble documents or reports containing data from several sources. Excellent analytical skills to recognize, circumvent and resolve

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