Receptionist

3 weeks ago

Fargo, United States Swanson Health Products Full time

Receptionist / Administrative Assistant

A Little About Us

Swanson has been dishin' out vitamins and supplements straight from the heartland for 55 years and counting. We offer grounded, realistic approaches and remedies for healthier living that have been passed down longer than grandma's not-so-secret recipes. We're looking for folks to help us leave the world a little bit healthier than how we found it, and in return we'll offer a satisfying career that ensures a solid work-life balance, competitive benefits package for full-time employees and some nifty rewards for all employees through our Wellness Program.

Summary

The primary function of this position is to be the first point of contact for customers and visitors to Swanson Health Products. Responsible for answering incoming calls and directing calls and visitors appropriately. Provide information to the general public, visitors, vendors, and customers.

Essential Responsibilities

  1. Greeting and welcoming guests: receive visitors at the front desk by greeting, welcoming, and directing/announcing them appropriately.
  2. Process incoming phone calls: Be knowledgeable and courteous while assisting customers and transferring calls to appropriate departments for further assistance.
  3. Oversee general mail service, sorting and opening mail, delivering mail to the proper individuals/departments.
  4. Assist in various projects for members of the Leadership team as needed.
  5. Process general supply orders.
  6. Assist HR department with various administrative duties.
  7. Process employee orders.
  8. Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  9. Conducts self in the presence of customers and community so as to present a professional image of SHP.
  10. Provide prompt and reliable attendance.
Marginal Duties
  1. Process Fed Ex corporate mailings.
  2. Process product requests.
  3. Assist Customer Service team in processing mail orders.
  4. Maintain employee vehicle information.


Competencies Required
  • Ability to maintain prompt and reliable attendance is of the utmost importance
  • Demonstrate a high level of confidentiality and professionalism
  • Excellent computer skills
  • Strong written and oral communication skills
  • Ability to prioritize and manage multiple tasks
  • Knowledge of clerical and administrative procedures
  • Experience with a multi-line phone system
  • Knowledge of customer service principles and practices
Education and Experience

Front Desk/Receptionist experience and 1-3 years customer service experience OR combination of education and experience sufficient to successfully perform the essential responsibilities and duties of the job as listed above.

Equipment and Software
  • Mozart
  • JIRA
  • Multi-line telephone system
  • General office equipment

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