Medical Support Assistant

3 weeks ago


Fargo, North Dakota, United States Department Of Veterans Affairs Full time
Summary

This Advanced Medical Support Assistant is located in Surgery ICC. The work impacts the administrative aspect of patient care, including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting, and updating demographic and insurance information, patient processing, and customer service.



Duties

Duties of this position are, but not limited to:

  • Work collaboratively in an interdisciplinary coordinated care delivery model to review clinic utilization by using various reports
  • Enter information into the electronic record
  • Perform receptionist duties
  • Maintains appointment schedules for one or more outpatient clinics
  • Triage all phone calls in a courteous manner
  • Notify supervisor when clinic access is less than desirable
  • Generate patient reports for validation
  • Other duties as assigned
Work Schedule: Monday-Friday 8:00am-4:30pm

Telework: Not Available

Financial Disclosure Report: Not required


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