Technical Business Analyst 2

POSITION RESPONSIBILITIES

Note: All official drafts, documents, and recommendations, as listed below, must be reviewed, finalized, and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so.

Provide business analysis support and assistance, eliciting documents and managing requirements, to support the implementation of IT systems for a variety of internal BPA clients implementing small to medium -sized projects, as per org's established System Life Cycle (SLC) process.

Collaborate with senior or lead org analysts or BPA manager to identify and plan business analysis work needed to meet project needs, which may include:

Recommend the artifacts and level of detail for the business analysis effort, i.e. the analysis objective which supplies the technical team with information that assists in planning a system build.

Recommend the business analysis approach to satisfy the analysis objective, including the specific tasks and deliverables.

Collaborate with senior or lead org analysts or BPA manager in planning the requirements gathering and elicitation strategy, e.g. techniques to be used, appropriate for the project type and the stakeholders involved.

Identify and recommend resource levels needed to accomplish the business analysis work in accordance with the project schedule.

Conduct preliminary analyses on proposals for IT systems.

Work with business lines to understand their needs and identify their goals and objectives.

Take ambiguous, high-level, and incomplete information about a business problem and synthesize it into a clear, concise scope statement.

Assist business lines in developing a business case to justify an IT investment.

Participate in market research to assist business lines in the viability assessment of existing products to meet customer needs.

Provide technical teams with business requirements needed to select a technical approach to meet the business need.

Work closely with internal client teams to provide technical business analysis assistance, which may include:

Coordinate and facilitate planning and working sessions to elicit customer requirements. Guide and assist client teams through defining business requirements.

Conduct user/stakeholder interviews, potentially including job shadowing and "day in the life" exercises.

Review documentation on existing business processes and systems.

Review regulations and policies to understand relevant compliance requirements and make recommendations.

Analyze the gathered information to present an organized, coherent understanding of the business problem and the proposed solution.

Analyze business processes and create current-state "as is" and future-state "to be" models, including conducting gap analyses.

Review and make recommendations to align business processes with industry standards and best practices.

Make recommendations to identify the product quality requirements needed to satisfy the customer needs, e.g. performance and availability.

Establish and maintain bidirectional traceability from goals and objectives to detailed functional requirements.

Evaluate and assess business process change impacts to help inform Change Management activities.

Decompose high-level information into details and abstract up from low-level information to present a complete picture of the business need and description of how the proposed solution meets that need.

Collaborate with technical team representative, senior or lead analyst, or BPA manager (as needed) to translate customer needs into product requirements in sufficient detail for technical teams to implement. This work may include:

Document detailed descriptions and specifications of user needs, business rules, functionality, and steps required to implement business solutions.

Conduct collaborative exercises, e.g. user story mapping, to align users and technical teams on the meaning of requirements and the needed product.

Draft a range of requirements documentation/artifacts, e.g. user stories, context diagrams, swim lane diagrams, non-functional requirements, as needed to define the solution.

Collaborate with IT technical representative(s) in the development of test plans and acceptance criteria, traced to business and functional requirements. This work may include coordinating and facilitating test scenarios, User testing, etc.

Review and validate requirements documentation with appropriate business and technology stakeholders.

Collaborate with project team members and stakeholders to establish requirements priorities and resolve any requirement conflicts among various stakeholders.

Elicit objective criteria from business users for the evaluation and acceptance of requirements.

Collaborate and coordinate with requirements providers to reach an understanding of requirements.

Conduct detailed reviews of requirements and obtain approval from appropriate parties.

Facilitate the requirements documentation throughout the entire lifecycle of the project.

Update requirements as they evolve throughout the system implementation.

Track scope delivery and how delivered products provide business value.

Follow established processes for managing scope change requests.

Facilitate a shared understanding of the customer needs and technical solutions between business users and project teams.

Communicate effectively with and act as a liaison between a wide variety of technical and business teams and project stakeholders in a variety of settings.

Develop and maintain productive relationships with business users, technical teams, and other project stakeholders.

Present information effectively in a variety of formats, including Word documents, Excel spreadsheets, PowerPoint presentations, and Visio flowcharts.

Schedule and attend vendor evaluation panels as a non-voting, technical advisor, providing input and recommendations, as requested.

Assist the COR by distributing vendor bids to voting members of the identified Federal vendor evaluation panel(s) and scheduling evaluation panel meeting(s) as requested.

Assist in facilitating vendor evaluations by providing administrative assistance, such as preparing scoring material based on identified criteria.

Participate as a non-voting project team liaison and technical advisor to an evaluation panel, responding to inquiries, providing technical input and recommendations.

Assist project team to summarize the assessment, including justification of the recommendation.

Work with the project teams and vendor awarded the contract to identify the gap/analysis work needed to implement a solution.

REQUIREMENTS

Education & Corresponding Experience (required on matrix)

A bachelor's degree in information technology/systems, business administration, or a closely related technical discipline is preferred.

5 years of experience is required with an applicable bachelor's degree.

9 years of experience is required without a degree or applicable degree.

Experience should be consistent with the specific requirements of technical business analysis and information technology and progressively more technical in nature.

Required Technical Skills & Experience (required on matrix)

Proficiency with Microsoft products, including Word, Visio, PowerPoint, Excel, and Outlook or similar.

Technical interviewing skills that include:

Functional/process interviewing in the business environment.

The ability to facilitate groups through process design and requirements gathering sessions.

Ability to communicate effectively with business and technical teams.

Ability to develop and maintain effective client and stakeholder relationships.

Strong technical writing skills and the ability to present information in various forms (verbally, in writing, visually, graphically).

Preferred Skills & Experience (optional on matrix)

Proficiency with requirements modeling tools such as Jama or Sparx Enterprise Architect.

Experience with System Life Cycle (SLC) processes.

Experience with Traditional/Waterfall and Agile methodologies.

Experience with custom development and COTS implementation projects.

Some experience in project management and leadership.

Background in writing technical designs and specifications.

Energy/utility industry experience.

Additional Requirements (not required on matrix)

Valid U.S. Driver's License is required.