Business Analyst Service Desk/Helpdesk Consultant
2 weeks ago
REQUIRED RESPONSIBILITIES/EXPERIENCE:
The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.
Must have:
- 4 year college degree or equivalent study required.
- Relevant work experience: 6 to 8 years.
- Experience as a business analyst - Required 5 years
- Experience with customer service/end user support/help desk support - Required 5 years
- Knowledge of various documentation including BRD, FRD, use cases, user stories, test scripts, etc - Required 5 years
- Experience with developing systems vi structured SDLC methodology including Agile methodology - Required 5 years
- Experience in collaborating with multiple teams to develop and implement programs - Required 5 years
- Experience with software testing - Required 5 years
- Ability to analyze complex business processes, work flows, and assist the user with the issue and resolution - Required 3 years
- Experience in developing UI/UX mockups and workflows (Adobe XD preferred). - Required 3 years
- Ability to analyze complex business processes and work flows and propose areas for improvement - Required 5 years
- Experience in creating user training manuals and conducting user training and demos - Required 5 years
- 4 year college degree or equivalent study - Required
-
Business Analyst with UI Experience
2 weeks ago
Trenton, United States Hudson Data Full timeJob Title: Business Analyst with UI Experience Location: Trenton, NJ Duration: Long Term 40 Hrs JobDescription: The Business Systems Consultant serves as a business analyst for projects involving critical data processing systems for the New Jersey Judiciary. BSC should expect to be involved with testing and work on the Helpdesk. Excellent communication is...
-
Business Analyst with UI Experience
5 days ago
Trenton, United States Hudson Data Full timeJob Title: Business Analyst with UI Experience Location: Trenton, NJ Duration: Long Term 40 Hrs JobDescription: The Business Systems Consultant serves as a business analyst for projects involving critical data processing systems for the New Jersey Judiciary. BSC should expect to be involved with testing and work on the Helpdesk. Excellent communication is...
-
Business Analyst
2 weeks ago
Trenton, United States Crescens Full timeJob Title: Business Analyst Location: Trenton, NJ- (Hybrid) Duration: 6+ Months ***This is an Hybrid position. ***Job Responsibilities: Excellent communication is Required as well as Excellent Customer Service Skills. Note: Hybrid position; 2 days in-office (Tuesday & Thursday), 3 days remote Information Technology Project Development work experience and/or...
-
Business Analyst
5 days ago
Trenton, United States Crescens Full timeJob Title: Business Analyst Location: Trenton, NJ- (Hybrid) Duration: 6+ Months ***This is an Hybrid position. ***Job Responsibilities: Excellent communication is Required as well as Excellent Customer Service Skills. Note: Hybrid position; 2 days in-office (Tuesday & Thursday), 3 days remote Information Technology Project Development work experience and/or...
-
Business Systems Consultant 3 Help Desk
2 weeks ago
Trenton, United States Crescens Full timeJob Title: Business Systems Consultant 3 Help Desk Location: Trenton, NJ Duration: 1+months Type: Contract *Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended.* Short Description: Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access...
-
Business Systems Consultant 3 Help Desk
5 days ago
Trenton, United States Crescens Full timeJob Title: Business Systems Consultant 3 Help Desk Location: Trenton, NJ Duration: 1+months Type: Contract *Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended.* Short Description: Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access...
-
Help Desk Coordinator
2 weeks ago
Trenton, United States Crescens Full timeJob Title: Help Desk Coordinator Location: Trenton, NJ Duration: 4+months Type: Contract * Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 8:00 am to 4:00 pm IN OFFICE (1 day REMOTE: Tuesday, Wednesday or Thursday)* *Note: 35 hour workweek* Short Description: Help Desk...
-
Help Desk Coordinator
5 days ago
Trenton, United States Crescens Full timeJob Title: Help Desk Coordinator Location: Trenton, NJ Duration: 4+months Type: Contract * Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 8:00 am to 4:00 pm IN OFFICE (1 day REMOTE: Tuesday, Wednesday or Thursday)* *Note: 35 hour workweek* Short Description: Help Desk...
-
Client Services Analyst
1 week ago
Trenton, United States Xpansiv CBL Holding Group Full timeXpansiv provides the market infrastructure to rapidly scale the world’s energy transition. The company’s main business units include CBL , the largest spot exchange for environmental commodities, including carbon credits and renewable energy certificates; SRECTrade , one of the largest transaction and management firms in the solar renewable energy...
-
PEGA Business Analyst
2 weeks ago
Trenton, United States Crescens Full timeJob Title: PEGA Business Analyst Location: Trenton, NJ (Hybrid) Duration: 8 Months Contract Note: Hybrid role requiring contractor to work on-site 2Xs a week specifically Monday and Tuesday - no exceptions. Please submit LOCAL candidates. Excellent written and verbal communication required Summary: The ideal candidate will have experience as a business...
-
Senior Business Systems/Data Analyst
4 days ago
Trenton, United States New York Technology Partners Full timeWork under the direct supervision of the VP for Business Operations and Development and assist him with IT-related business development and management, proposal writing, financial analysis including: (a) identify, interview and work with IT subject matter experts to understand and gather Clients' business requirements and technical specifications,...
-
Business Systems Analyst
4 days ago
Trenton, United States ALLTECH CONSULTING SVC INC Full timeJob Description: As a Business Systems Analyst: * You will play a critical role in new projects, optimization and enhancement of business systems and data infrastructure. * You will collaborate with cross-functional teams to gather and analyze business requirements, data solutions, and ensure the effective integration of technology. * Collaborate with...
-
Sr IT Support Specialist
4 days ago
Trenton, United States Terumo Medical Corporation Full timeJob Summary: The Sr. IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management. Additionally, this role is responsible for the...
-
Computer Systems Analyst
4 weeks ago
Trenton, United States New York Technology Partners Full timeWork under the direct supervision of the VP for Business Operations and Development and assist him with IT-related business development and management, proposal writing, financial analysis including: (a) identify, interview and work with IT subject matter experts to understand and gather Clients' business requirements and technical specifications,...
-
Actuarial Analysts II
4 weeks ago
Trenton, United States J&M Business Solutions LLC Full timeJob DescriptionJob DescriptionJ&M Business Solutions LLC: Your Gateway to Direct Hire OpportunitiesWelcome to J&M Business Solutions LLC, your trusted partner in finding direct hire employment opportunities. As a one-woman recruitment act, I specialize in connecting talented individuals like you with reputable clients seeking permanent or contract direct...
-
Actuarial Analysts II
2 weeks ago
Trenton, United States J&M Business Solutions LLC Full timeJob DescriptionJob DescriptionJ&M Business Solutions LLC: Your Gateway to Direct Hire OpportunitiesWelcome to J&M Business Solutions LLC, your trusted partner in finding direct hire employment opportunities. As a one-woman recruitment act, I specialize in connecting talented individuals like you with reputable clients seeking permanent or contract direct...
-
WebFocus Consultant
8 hours ago
Trenton, United States Comptech Associates Full timePosition:: WebFocus ConsultantLocation:: RemoteDuration:: 4+ Months(Possible extension)Note: remote position.Seeking a skilled, experienced and energetic consultant who is well-versed in WebFOCUS 8 to write and develop reports (in both GUI and source code) and create HTML User Interfaces within the WebFocus environment.The consultant will be responsible for...
-
WebFocus Consultant
3 hours ago
Trenton, United States Comptech Associates Full timePosition:: WebFocus ConsultantLocation:: RemoteDuration:: 4+ Months(Possible extension)Note: remote position.Seeking a skilled, experienced and energetic consultant who is well-versed in WebFOCUS 8 to write and develop reports (in both GUI and source code) and create HTML User Interfaces within the WebFocus environment.The consultant will be responsible for...
-
Lead consultant
2 weeks ago
Trenton, United States HCL Technologies Full timeSkills: Oracle JDE EnterpriseOne_Manufacturing No. of positions: 1 TP replacement/ Exclusive/ Committed TP replacement- Harry Singh (51839366) Skills- JDE MANUFACTURING- TECHNICAL SPECIALIST To have strong skills in implementing the JDE E1 Manufacturing module. The consultant will evaluate customers' functional requirements and set up business processes in...
-
Senior Strategic Analyst
3 weeks ago
Trenton, United States ALLTECH CONSULTING SVC INC Full timeThe Senior Analyst, Strategic Initiatives, reports to the Manager, Strategic Initiatives, and will be a key contributor across a wide range of strategic projects. The senior analyst is responsible for managing project workstreams, conducting qualitative and quantitative data collection, performing analyses, and developing content to support strategic...