Business Systems Consultant 3 Help Desk

4 weeks ago


Trenton, United States Crescens Full time
Job Title: Business Systems Consultant 3 Help Desk
Location: Trenton, NJ
Duration: 1+months
Type: Contract

*Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended.*

Short Description:
  • Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access to Judiciary applications.

Job Description:
  • This unit has responsibility for provisioning user access. A BA is needed to handle this vi Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient

REQUIRED RESPONSIBILITIES/EXPERIENCE:
  • The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.

Skills required:
  • Experience with Help Desk, customer service, and directly assisting users.
  • Experience with developing systems vi structured SDLC methodology including agile methodology.
  • Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc.
  • Experience in developing UI/UX mockups and workflows (Adobe XD preferred).
  • Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.
  • Experience in collaborating with multiple teams to develop and implement programs.
  • Experience in writing test plans and test scripts and conducting various testing.
  • Experience in creating user training manuals and conducting user training and demos.
  • Ability to analyze complex business processes and work flows and propose areas for improvement.
  • 4 year college degree or equivalent study required.
  • Relevant work experience: 6 to 8 years.


  • Trenton, United States Compunnel Full time

    Project This unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient. Required Responsibilities/Experience The BSC will be responsible for monitoring the help desk,...


  • Trenton, United States Mindteck Full time

    REQUIRED RESPONSIBILITIES/EXPERIENCE: The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced...


  • Trenton, United States Mindteck Full time

    REQUIRED RESPONSIBILITIES/EXPERIENCE: The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced...


  • Trenton, United States Mindteck Full time

    REQUIRED RESPONSIBILITIES/EXPERIENCE: The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced...

  • Help Desk Manager 3

    3 weeks ago


    Trenton, United States Hudson Data Full time

    Job Title: Help Desk Manager 3 Location: Trenton, NJ (Onsite) Duration: Long Term Job Description: Client IT needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies. We require two additional staff members for inventory management and distribution. ...

  • Help Desk Manager

    2 weeks ago


    Trenton, United States Sunrise Systems, Inc. Full time

    Job Title: Help Desk Manager Location: Trenton, NJ Duration: 03 months on W2 with possibility of extension. Job Description: Client IT needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies. We require two additional staff members for inventory management...

  • Help Desk Coordinator

    3 weeks ago


    Trenton, United States Crescens Full time

    Job Title: Help Desk Coordinator Location: Trenton, NJ Duration: 4+months Type: Contract * Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 8:00 am to 4:00 pm IN OFFICE (1 day REMOTE: Tuesday, Wednesday or Thursday)* *Note: 35 hour workweek* Short Description: Help Desk...

  • Help Desk Manager

    1 month ago


    Trenton, United States Crescens Inc. Full time

    Job Title: Help Desk Manager Location: Trenton, NJ Duration: 3+ months Type: Contract Short Description: The Client needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies. We require two additional staff members for inventory management and...

  • Help Desk Manager

    3 weeks ago


    Trenton, United States Crescens Full time

    Job Title: Help Desk Manager Location: Trenton, NJ Duration: 3+ months Type: Contract Short Description: The Client needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies. We require two additional staff members for inventory management and...


  • Trenton, United States Crystalgolfresort Full time

    We are seeking an experienced business analyst as the point person in our growing organization responsible for our resorts business systems. In this position, you will analyze existing systems, identify areas of improvement, recommend new systems and business processes. Responsibility in this position also include creating timelines and project...


  • Trenton, United States Contour Data Solutions Full time

    Level 1/2 Help Desk Admin - End User Support Job Location: Hamilton, New Jersey On-SiteFull time position Experience- 5+ years Salary: 55-65kJob Description:Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for...

  • Business Analyst

    2 days ago


    Trenton, United States Crescens Full time

    Job Title: Business Analyst Location: Trenton, NJ- (Hybrid) Duration: 6+ Months ***This is an Hybrid position. ***Job Responsibilities: Excellent communication is Required as well as Excellent Customer Service Skills. Note: Hybrid position; 2 days in-office (Tuesday & Thursday), 3 days remote Information Technology Project Development work experience and/or...


  • Trenton, United States ClassLink Full time

    All Jobs > Product Support Specialist (Help Desk) Would you like to join a rapidly growing and successful company? Do you want to be a part of a team where customers say things like: “I am amazed by how innovative this product is!” Headquartered in Clifton, NJ, ClassLink is a leading education technology company serving schools around the...


  • Trenton, United States DataPros LLC Full time

    Company Description Data Pros is an IT Outsourcing & Managed Services Provider that specializes in helping small and mid-market companies migrate to The Cloud. As a Managed Microsoft Partner, we have a strong specialization in Cloud Computing and are a member of the Microsoft SMB & US Cloud Champions Club. Role Description This is a full-time on-site role...

  • Sr Consultant

    4 weeks ago


    Trenton, United States ALLTECH CONSULTING SVC INC Full time

    We are seeking a talented M3 Finance Consultant with a minimum of 5 years of M3 experience, specializing in M3 13.4 Finance. If you possess deep knowledge and strong skills in Accounts Payable, Accounts Receivable, and General Ledger functions, we want to hear from you! Key Responsibilities: 1.) Support Users and team leads with Accounts Payable questions...


  • Trenton, United States Billhighway Full time

    Business System Analyst Design Innovative Software Billhighway Business System Analysts design innovative products for the hundreds of thousands of users of Billhighway , ChapterSpot , greekbill , and Impexium , software suites. Our vision is to provide powerful solutions that help our non-profit clients improve the world. Why people love working here: Focus...


  • Trenton, United States New York Technology Partners Full time

    Work under the direct supervision of the VP for Business Operations and Development and assist him with IT-related business development and management, proposal writing, financial analysis including: (a) identify, interview and work with IT subject matter experts to understand and gather Clients' business requirements and technical specifications,...

  • Help desk Manager

    3 weeks ago


    Trenton, United States ASB Resources Full time

    Locaiton:100 Riverview Plaza, Trenton, NJ 08625 Note: This role requires the resource to be onsite 5 days / week. Hours are Monday through Friday from 8 am to 4:30 pm, which includes a 30 minute lunch break 3 month contract Job duties and responsibilities include: Hardware inventory management Equipment imaging Software installation Rollout equipment ...


  • Trenton, United States ALLTECH CONSULTING SVC INC Full time

    Job Description: As a Business Systems Analyst: * You will play a critical role in new projects, optimization and enhancement of business systems and data infrastructure. * You will collaborate with cross-functional teams to gather and analyze business requirements, data solutions, and ensure the effective integration of technology. * Collaborate with...

  • Senior Consultant

    5 days ago


    Trenton, United States Zanders Full time

    Elevate your career, perform when it counts: become part of our global financial consulting evolution! Your role: Our US office has established itself as a recognized specialist in treasury management and with the growing number of projects and expansion plans, we are looking to hire someone who has the ambition not only to further grow in corporate treasury...