Housing Supervisor

4 weeks ago

Atlanta, United States Nicholas House Inc Full time

Position Summary:

The Housing Supervisor is part of a team that assists Nicholas House, Inc. in achieving its mission to help families experiencing homelessness move into affordable housing, increase their income and improve the health and stability of their family. As a Housing Supervisor at Nicholas House Boulevard shelter, you will play a crucial role in providing a welcoming and supportive environment for families in our shelter and are often the staff member on duty during non-business hours. Your primary responsibilities include answering phones and email, delivering exceptional customer service, de-escalating conflicts, and enforcing shelter policies and participant expectations with empathy and compassion. This position requires a compassionate individual dedicated to creating a safe and respectful space for our participants and the volunteers and visitors who come to Boulevard Shelter. The Housing Supervisor has crisis management responsibilities and must maintain good work integrity, effective communication, and other areas as described below.

Front Desk Operations:

Answer incoming calls and emails to the general phone and email accounts; listening and responding to voicemails to ensure they are returned within 24 hours of receipt, provide information with the goal of answering common questions without transferring to second staff member, and when needed direct inquiries to the appropriate staff or department. Respond to emails to the general accounts within 24 hours, with the goal of answering common questions without forwarding them to a second staff member.

Greet and assist shelter visitors, volunteers and participants in a friendly and respectful manner when buzzing them in the front door. Make sure the sign in log is utilized per the policies and procedures.

Receiving donations of all kinds, making sure the procedures outlined by the development team are followed.

Maintain a tidy and organized front desk area.

Customer Service:

Demonstrate excellent customer service skills to create a positive and supportive atmosphere for shelter participants.

Assist participants in a non-judgmental manner, ensuring their dignity and respect are maintained.

Conflict De-escalation :

Effectively de-escalate conflicts and diffuse tense situations with sensitivity and professionalism, following the protocol for notification and documentation of any incidents that may occur while on shift as outlined in the policy and procedures.

Collaborate with the shelter management team to address and resolve issues promptly.

Shelter Expectations and Policy and Procedures Re-enforcement:

Reinforce shelter participant expectations and policies in a fair and consistent manner.

Communicate expectations with empathy, helping participants understand the reasons behind them. This is not limited to but includes ensuring that all participant chores are completed once daily in accordance with the policies and procedures.

Must follow all policies and procedures concerning residents, staff and volunteers and donors

Empathy and Compassion:

Demonstrate empathy and compassion towards individuals experiencing homelessness.

Provide emotional support and encouragement when needed.

Team Collaboration:

Collaborate with other staff members to ensure a cohesive and supportive environment for shelter participants.

Attend staff meetings and training sessions as required.

Other Duties as Assigned

Qualifications:

High school diploma or equivalent.

Previous experience in customer service or a similar role is preferred.

Strong communication and interpersonal skills.

Ability to remain calm under pressure and handle challenging situations with empathy.

Compassionate attitude towards individuals experiencing homelessness.

Understanding of social issues related to homelessness is an asset.

Willingness to adhere to and enforce shelter rules consistently.

Working Conditions :

This position involves working in a fast-paced and sometimes emotionally charged environment.

Shift work, including evenings, weekends, and holidays, is required.

Physical ability to stand, sit, and perform tasks associated with front desk responsibilities.

#J-18808-Ljbffr

  • Housing Supervisor

    2 weeks ago

    Atlanta, United States Nicholas House, Inc Full time

    Position Summary: The Housing Supervisor is part of a team that assists Nicholas House, Inc. in achieving its mission to help families experiencing homelessness move into affordable housing, increase their income and improve the health and stability of their family.  As a Housing Supervisor at Nicholas House Boulevard shelter, you will play a crucial...

  • RN House Supervisor

    6 days ago

    Atlanta, United States Select Medical Corporation Full time

    Overview Critical Illness Recovery Hospital Select Specialty Hospital-Midtown Atlanta Registered Nurse (RN) House Supervisor Full-Time Nights $18,000 Sign-On Bonus At Select Specialty Hospitals, a division of Select Medical, we care for chronically and critically ill or post-ICU patients who require extended hospital care. Select Medical employs over...

  • HOOTS - Shift Supervisor

    5 days ago

    Atlanta, United States Hooters Full time

    Hoots Restaurants offer fast casual dining with a limited, moderately-priced menu that features chicken wings, seafood, sandwiches, and salads, together with beer and wine along with other food and beverage offerings and merchandise. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. The Shift Supervisor coordinates...

  • Restaurant Supervisor

    5 days ago

    Atlanta, United States Crestview Management, LLC Full time

    **Job Description: Restaurant Supervisor**: **Location**: Atlanta, GA, 30354 **Skills**: - Supervision of staff - train, schedule and meet the needs of the daily tasks. - Ensures the associates have the tools needed to perform their job. - Actively communicates with the back of the house for smooth operation of the restaurant. - Reports any safety or...

  • Housekeeping Supervisor

    2 weeks ago

    Atlanta, United States Renaissance Atlanta Midtown Hotel Full time

    DescriptionWe are hiring a Room Inspector/ Housekeeping Supervisor!As the Housekeeping Supervisor you directly oversee housekeeping, laundry and houseperson team members.Ideal candidates:Experience in a leadership role in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor with great care and attention to detail to ensure...

  • Kitchen Supervisor

    4 weeks ago

    Atlanta, United States Airport Retail Management Full time

    Job DescriptionJob Description$23.00/hour FT Kitchen Supervisor /Eligible for Quarterly Bonus, Full Medical Benefits, Paid Time Off, paid parking or MARTA Card.We are seeking a Kitchen Supervisor to join our team at Savi Provisions Restaurant located at Atlanta Airport. This is a Full-time position with great benefits. This position is for the PM...

  • Group Housing Coordinator

    1 week ago

    Atlanta, United States Marriott International Full time

    POSITION SUMMARY Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs,...

  • House Attendant

    2 weeks ago

    Atlanta, United States AC Atlanta Downtown Full time

    Job Summary: Informacin disponible en espaol a continuacin. The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee...

  • House Attendant

    7 days ago

    Atlanta, United States Residence Inn Atlanta Midtown Full time

    Job Summary: Informacin disponible en espaol a continuacin. The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee...

  • Group Housing Coordinator

    4 days ago

    Atlanta, United States Marriott International Full time

    Job DescriptionPOSITION SUMMARYAssist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation...

  • House Car Driver

    5 days ago

    Atlanta, United States LAZ Parking Georgia, LLC Full time

    Job DescriptionJob DescriptionBenefits of joining the LAZ Family:Employee Referral Program- $100Part-Time Starting Rate- $13.00/hr + CASH TIPSPay Active – On-demand access to earned wages, get up to 50% of your earned wages immediately.401(k) with Employer MatchLAZ Parking is one of the largest and fastest growing parking companies in the country. We often...

  • Front Desk Supervisor

    5 days ago

    Atlanta, United States Hyatt Regency Atlanta Perimeter at Villa Christina Full time

    The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction. Responsibilities: Essential Job Tasks: • Assists in the...

  • House Attendant

    15 hours ago

    Atlanta, United States Crowne Plaza & Staybridge Suites Midtown Atlanta Full time

    About Us: Nestled between Downtown Atlanta and Buckhead, the Crowne Plaza Atlanta Midtown hotel is perfectly situated. Fortune 100 corporations and exciting attractions like the Georgia Aquarium, World of Coca-Cola, and College Football Hall of Fame are nearby. We offer authentic Southern hospitality and go above and beyond for exceptional stays at Crowne...

  • Group Housing Coordinator

    2 weeks ago

    Atlanta, United States Marriott International Inc Full time

    Job Number 24062018 Job Category Finance & Accounting Location The Westin Peachtree Plaza Atlanta, 210 Peachtree St. NW, Atlanta, Georgia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Assist hotel group guests to ensure a successful event by being the housing and billing contact...

  • Shift Supervisor/Shift Lead/Key Hourly

    4 days ago

    Atlanta, United States JACKMONT HOSPITALITY INC Full time

    Job DescriptionJob DescriptionCHARLEYS PHILLY STEAK // Store 5102 Hartsfield-Jackson Atlanta International Airport 6000 N Terminal Parkway Concourse C-F7 Atlanta, GA 30320SHIFT SUPERVISORROLE PURPOSEThe shift supervisor is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service...

  • Sales Supervisor

    5 days ago

    Atlanta, United States Balmain Full time

    ABOUT US:Founded in 1945, Pierre Balmain's eponymous house has evolved into a singular union of Parisian couture heritage and 21st-century daring. Always remaining true to its core values of inclusion, empowerment and excellence, today's Balmain is intent on forging fashion's future in a uniquely authentic manner. Compelling, often surprising and always...

  • Front Desk Supervisor

    1 week ago

    Atlanta, United States Hyatt Regency Atlanta Perimeter at Villa Christina Full time

    Description The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction. Responsibilities Essential Job Tasks: •Assists in...

  • Maintenance Supervisor

    3 weeks ago

    Atlanta, Georgia, United States AMLI Residential Full time

    Are you looking for a new opportunity in your maintenance career? Are you ready to take your supervisory experience up a notch? As the Maintenance Supervisor at AMLI Old 4th Ward you will supervise and coordinate the maintenance team's activities to ensure all upkeep, inventory, and repair of this luxury mid-rise apartment community. Duties Include:...

  • Operations Supervisor

    2 weeks ago

    Atlanta, United States LVMH Full time

    Poste JOB DESCRIPTION: Operations Supervisor REPORTS TO: Boutique Manager / Operations Manager Job purpose Working with the Boutique Management, the Operations Supervisor is responsible for the day-to-day management of the non-selling functions of the Boutique. Responsibilities include supervising shipping and receiving, after sales, inventory control, loss...

  • Operations Supervisor

    2 weeks ago

    Atlanta, United States Christian Dior FR Full time

    JOB DESCRIPTION: Operations Supervisor REPORTS TO: Boutique Manager / Operations Manager Job purpose Working with the Boutique Management, the Operations Supervisor is responsible for the day-to-day management of the non-selling functions of the Boutique. Responsibilities include supervising shipping and receiving, after sales, inventory control, loss...