Dispatcher / Special Services / Gas Reimbursement / Public Trans

3 weeks ago

Baton Rouge, United States Southeastrans Full time
SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS:
  • Answers phones for transportation providers who have real-time or future trip concerns.
  • Answers phones for medical facilities who host repeating appointments for medical beneficiaries.
  • Assign trip reservations to the most appropriate transportation provider, volunteer driver, or public transit.
  • Transmits gas reimbursement forms and resolves concerns for gas reimbursement members and payees.
  • Provides information for provider, along with projected service times.
  • Transfers calls to appropriate regional team members.
  • Identifies, researches, and resolves issues using the computer system.
  • Follows-up on customer inquires not immediately resolved.
  • Completes call logs and reports.
  • Organizes, plans, and optimizes daily trip route assignments in a cost effective and efficient manner.
  • Provides support to other company departments and offices regarding trip assignment.
  • Ensures short and long range planning is performed to identify trips that require eligibility verification.
  • Ensures customers, vendors and employees are handled in a professional and courteous manner.
  • Follows company policies and procedures
  • Performs other duties as assigned.
REQUIRED SKILLS AND ABILITIES
  • Previous dispatch experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Excel proficiency.
  • Ability to analyze and calculate rates and miles for routes.
  • Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively.
  • Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks.
  • Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
  • Excellent time management skills.
  • Excellent Negotiation skills.
  • Computer literate with the ability to learn customer service software applications.
  • Work requires willingness to work a flexible schedule.
QUALIFICATION
  • High school diploma or equivalent.


8:00 - 5:00 CST with 1 hour lunch
Mon - Fri
40

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