Receptionist/Dispatch

Job DescriptionJob Description
SERVPRO of East Baton Rouge Office Receptionist-Dispatcher

Do you love helping people through difficult situations?


Then, dont miss your chance to join our Franchise as a new Office Receptionist-Dispatcher. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage Like it never even happened
Were seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities


Provide excellent customer service

Receive general phone calls and greet visitors

Receive and dispatch lead calls and job referrals

Perform detailed and accurate data entry, including analyzing dispatch reports

Coordinate crew and job scheduling

Perform general administration duties

Assist other departments, as needed

Position Requirements


2+ year(s) of administrative or office-related experience

Customer service experience, quality assurance, and scheduling a plus

Experience in service industry environment a plus

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Polite, confident, and excellent customer service skills, including listening and questioning skills

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail


Very self-motivated and goal-oriented

Ability to multi-task

Capability to work in a fast-paced, team-oriented office environment


Proficiency in Google Apps and Microsoft Office (i.e., Outlook, Word, Excel)

Ability to learn new software, including Xactimate and proprietary software

Minimum of HSD/GED preferred

Ability to successfully complete a background check subject to applicable law

Hours
40 hours/week, flexible to work overtime when required

Vary between 730 a.m. and 7 p.m.

PayRate

Competitive pay based on experience.

Benefits

401k
Dental
Aflac
Medical

SERVPRO of East Baton Rouge is an EOE M/F/D/V employer

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