OSS L3 Support Engineer

4 weeks ago


Richardson, United States Abode Techzone LLC Full time
Title: OSS L3 Support Engineer with Telecom domain ( Application Support )
(Please know client is open to accept Java Developers profile who are comfortable for Support role.)


Location: Richardson, TX /Tampa, FL/Basking Ridge, NJ/ Ashburn, VA /Alpharetta, GA onsite

Duration: 36+ months( on every 6 months extension)

Client: Telecom

Open for all Visa

Overview:
  • Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)
  • Good Understanding on Telecom O/BSS applications
  • Good Understanding on support cycle and Production deployments
  • Excellent problem-solving and analytical skills
  • Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have
  • Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
  • Excellent verbal and written communication skills
  • Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide technical training and support to internal teams as needed.
Roles & Responsibilities:
  • Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
  • Excellent verbal and written communication skills
  • Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.


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