Front Desk Receptionist

2 weeks ago

Chicago, United States Enchanted Expeditions Full time
Job Title: Virtual Front Desk Receptionist

Company Overview: Enchanted Expeditions is a premier travel agency specializing in crafting enchanting adventures for our clients. With a commitment to excellence and a passion for creating unforgettable experiences, we strive to exceed expectations and ignite the spirit of adventure in all who journey with us.

Job Overview: As a Virtual Front Desk Receptionist at Enchanted Expeditions, you will serve as the first point of contact for our clients, providing exceptional customer service and support from a remote location. This role requires excellent communication skills, professionalism, and a dedication to delivering outstanding service.

Responsibilities:
  1. Client Interaction: Greet clients warmly and professionally via phone, email, and chat, and assist them with inquiries, bookings, and general assistance.
  2. Appointment Scheduling: Coordinate appointments, meetings, and consultations for clients and company executives, ensuring accuracy and efficiency.
  3. Booking Support: Assist clients with travel bookings, reservations, modifications, and cancellations, providing timely and accurate assistance.
  4. Issue Resolution: Address client concerns and complaints effectively, providing prompt resolutions and demonstrating empathy and understanding.
  5. Information Management: Maintain accurate records of client interactions, transactions, and communications in the company's database systems.
  6. Communication: Communicate effectively with internal teams, including reservations, operations, and management, to ensure seamless service delivery.
  7. Documentation: Prepare and organize documentation related to bookings, reservations, contracts, and client communications in accordance with company policies.
  8. Customer Support: Provide assistance to clients during their travels, offering support with changes, emergencies, or unforeseen circumstances as they arise.
Benefits:
  1. Competitive pay with opportunities for performance-based bonuses.
  2. Flexible work schedule with the convenience of remote work.
  3. Opportunities for career growth and advancement within the travel industry.
  4. Access to travel discounts and perks for personal travel experiences.
  5. Comprehensive training and support to excel in the role.
  6. Health insurance coverage and additional benefits package.
Qualifications:
  1. High school diploma or equivalent (Bachelor's degree preferred).
  2. Previous experience in customer service, reception, or a related field, preferably in the travel industry.
  3. Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  4. Strong problem-solving skills and the ability to remain calm and composed under pressure.
  5. Empathy and patience in dealing with client inquiries, complaints, and issues.
  6. Proficiency in using customer service software, CRM systems, and Microsoft Office suite.
  7. Ability to work independently and collaboratively in a remote team environment.
  8. Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to accommodate client needs.

Join Enchanted Expeditions and become part of a dedicated team committed to providing exceptional service and creating magical travel experiences for our clients, all while working as a virtual front desk receptionist.

Locations Chicago Remote status Fully Remote

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