Receptionist

4 weeks ago

Fort Myers, United States Brown & Brown Full time

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Receives callers at establishment, determines natures of business, and directs callers to destination by performing the following duties.

Essential Duties and Responsibilities:

  • Operates telephone console to receive incoming messages and directs caller to destination in a pleasant and professional manner. Answers calls efficiently; answers client inquiries, as needed, or directs the inquiry to the person best able to answer request; and/or transfers calls to staff or to voice mail when staff are out of the office.
  • Greets and directs public in a pleasant and professional manner.
  • Collects and distributes all incoming mail and messages.
Mail:

Opens all incoming mail; separates checks as soon as possible & calls the required staff member to pickup; separates mail between departments, Calls required staff member for pickup, Assists in stamping and sorting of mail.
  • Assists in Federal Express package pickup requests. Also, keeps the agency copy of packing requests & gives to Accounting Dept.
  • Keeps daily log of when employees are of the office.
  • Prepares Policy Books, ID Cards and other printing duties.
  • Maintains a neat and tidy reception area.
  • Performs a variety of clerical duties.
  • Data entry when needed.
  • Additional projects when needed.
Assists Departments in the following duties:

Reception/Admin:

• Processes, distributes small & large commercial mail & all other mail

• Assists with paper jams, refilling ink toners, postage mail machine jams, ink replacement

• Frontend scan all depts. Mail, distributes mail

• Prepares outgoing mail-stamp per dept codes & gets it ready for mail pick-up at approx 4:30 pm when working reception

• Maintains ample postage in the postage machine

• Return Certificates for Bad Addresses in both Applied and CSR24

• CBD Scanning - Front end and Back end for all depts.

• CBD verify all folders scanned - 2 documents from each folder

• All Depts. Recoding

• Accounting- carrier updates along with Anne

Select Commercial:

• Prints out Select Commercial questionnaires monthly, and annually for each AE as well as monthly Service Center letters

• Stuffs and mails Select Commercial questionnaires and letters

• Backend scan commercial files & files away when finished

Supervisory Responsibilities:

This job has no supervisory responsibilities

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving (identifies and resolves problems in a timely manner); Interpersonal Skills; Oral Communication; Teamwork; Organizational Support (follows policies and procedures, supports organization's goals and values); Quality (demonstrates accuracy and thoroughness); Quantity (meets productivity standards, completes work in a timely manner); Attendance/Punctuality; Dependability; Initiative,

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or general education degree (GED) and minimum one year related experience preferred.

WHAT WE OFFER:
  • Excellent growth and advancement opportunities
  • Competitive pay based on experience
  • Paid Time Off (PTO)
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan


We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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