Dispatcher

Found in: Lensa US P 2 C2 - 3 weeks ago

Birmingham, United States Work With Your Handz Full time
Hiring: Dispatcher/Install Coordinator - Generous Benefits
At our company, we're not just setting the standard for excellence - we're redefining it. Since 1992, we've been dedicated to delivering top-notch AC and heating services with a passion for exceptional customer service and quality workmanship. With our team of licensed and knowledgeable technicians, we guarantee to get the job done right the first time, every time

Success as a Dispatcher/Install Coordinator involves efficiently coordinating customer requests with service technicians, ensuring timely and satisfactory resolutions. A successful Dispatcher/Install Coordinator excels in prioritizing tasks, managing schedules, and communicating effectively to maintain smooth operations and high customer satisfaction.

What can we do for you?
  • Unwavering Stability: Join a company with a rock-solid reputation for success and longevity in the industry.
  • Supportive Management: We are committed to your growth and development, offering endless advancement and team building opportunities
  • Celebrate Success: From epic holiday parties to company-wide events, we believe in recognizing and celebrating our team's achievements and milestones.
  • Continuous Learning: Stay ahead of the curve with ongoing, comprehensive training and development opportunities.
  • Generous Benefits: Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, company-paid life insurance, and more.
  • Competitive Earning Potential: With weekly pay ranging from $15 - $20/hour based on experience/knowledge.

Responsibilities for the Dispatcher/Install Coordinator:
  • Order equipment for installations and register equipment for warranty.
  • Handle incoming calls and receive service requests via phone, email, or online.
  • Receive and check all deliveries to the warehouse.
  • Schedule new equipment installations with customers.
  • Process payments for installations.
  • Arrange service appointments based on urgency and technician availability.
  • Dispatch technicians with necessary information and tools.
  • Monitor service calls and update customers on technician arrivals.
  • Optimize technician routes for efficiency.
  • Keep customers informed and address concerns.
  • Assist with special projects and installations.
  • Provide administrative support to the HVAC team.

Requirements for the Dispatcher/Install Coordinator:
  • 2-5 years of Dispatch experience.
  • Customer service and dispatch experience in Home Services is highly preferred.
  • HVAC Experience/Knowledge preferred.
  • Service Titan experience is a plus
  • Microsoft Office experience is highly preferred.
  • Tech-savvy; proficient with computer and phone systems.
  • Ability to show empathy and communicate effectively.
  • Reliability and a strong work ethic.
  • Strong verbal and written communication skills for problem resolution.
  • Excellent multitasking abilities, especially in challenging situations.
  • Desire to be part of a growing team.

Be a part of a dynamic and growing organization where your skills and dedication will make a significant impact.

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected categories. We are an equal opportunity employer. A pre-employment background check and drug screen are required to be considered for this position.

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