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Help Desk Manager

2 months ago

Trenton, United States Crescens Full time
Job Title: Help Desk Manager
Location: Trenton, NJ
Duration: 3+ months
Type: Contract

Short Description:
  • The Client needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies.
  • We require two additional staff members for inventory management and distribution.
  • This role requires the resource to be onsite 5 days / week. Hours are Monday through Friday from 8 am to 4:30 pm, which includes a 30 minute lunch break
  • This is a temporary role to help IT to migrate end of life hardware to new hardware. There will probably not be an extension.

Job Description:
  • Hardware inventory management
  • Equipment imaging
  • Software installation
  • Rollout equipment
  • User migration
  • Hardware/software troubleshooting and maintenance
  • Other duties as assigned by supervisor
  • Knowledge of PC/Laptop hardware, MFD (Client preferably), Windows 10/11 OS,
  • Microsoft Office suite desktop applications, MS365 web applications, SCCM
  • imaging technologies, communication skills.

Required Experience:
  • Dell/Client PC hardware configuration and troubleshooting skills
  • MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution)
  • Windows 10 OS configuration and troubleshooting skills
  • Knowledge of SCCM for computer imaging (for device configuration)
  • Knowledge of SCSM for trouble ticket resolution and workflows
  • Client multifunctional device familiarity

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