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Help Desk Coordinator

4 months ago

Trenton, United States Crescens Full time
Job Title: Help Desk Coordinator
Location: Trenton, NJ
Duration: 4+months
Type: Contract

* Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 8:00 am to 4:00 pm IN OFFICE (1 day REMOTE: Tuesday, Wednesday or Thursday)*
*Note: 35 hour workweek*

Short Description:
  • Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Job Description:
  • The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications.
  • The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
  • They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines.
  • The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Responsibilities:
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
  • Maintain a working knowledge of Help Desk and IT Operations procedures.
  • Log all incoming problems and requests and actions taken to resolve them.
  • Provide first response help desk support to all customers and users.
  • Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
  • Provide support for Client business applications.
  • Provide follow-up status to end-users in accordance with specified support policies and procedures.
  • Ensure closed problems are adequately documented.

Qualifications and Skills Desired:
  • Microsoft Windows 10
  • Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on Client mainframe systems will be provided.
  • Experience using Microsoft Excel, Word and Visio
  • Must have good clear communication skills

Required:
  • Data entry
  • Experience using email (Outlook)
  • Experience working in a position requiring calm demeanor when dealing with upset users
  • Experience with MS Excel
  • Experience with MS Word
  • Experience with MS Visio