Escalation Analyst

2 weeks ago

Alpharetta, United States Motion Recruitment Full time
Escalation Analyst (Regulatory Agencies)

6-month contract (potential extension)

Hybrid: 2-3 days onsite per week if local to GA

Our client, is looking for an Escalation Analyst to join their Special Ops team tasked with responding to all the claims from regulatory agencies requesting information.

Responsibilities
  • Handle all high-level regulatory consumer escalated complaints including Better Business Bureau (BBB), Consumer Financial Protection Bureau (CFPB), Attorney General Offices (AG), and all other regulatory agencies.
  • Identify instances of fraud and investigate fraudulent activities.
  • Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
Required Skills & Experience
  • Analytical thinking and decision making on questions pertaining to consumer information including Personal identifiable Information (PII), Sensitive Personal Identifiable Information (SPII) and Fair Credit Reporting Act (FCRA) regulations
  • Experience working on regulatory compliance claims and complaints
  • Experience performing routine tasks following specific instructions or under supervision Business Expertise
  • Proficient oral and written communication skills to exchange information
You will receive the following benefits:
  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k) including match with pre and post-tax options
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan


Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Jessica Mencher

Specialization: Customer Support / Call Center / Client

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