Patient Access Specialist I
1 month ago
University of Pittsburgh Physicians is hiring a full-time Patient Access Specialist I to join their Center for Fertility and Reproductive Endocrinology office at Magee Women's Hospital This is a unique outpatient office offering infertility services, and the only division in all of UPMC to offer these services. This position offers direct support to the nursing staff, including, taking all patient phone calls, place orders, schedule appointments, submit prior authorizations, and SART data entry. Hours for this position will be Monday through Friday, 7:00am to 3:30pm with no evenings Rotating weekends and holidays may be required, depending on staffing needs. Responsibilities: Review, verify and enter the patient's demographic information to ensure data integrity. Schedule appointments according to the physician templates for similar types of physicians, generally at one office or multiple session timeshares (single specialty phone room or front desk environment). Schedule appointments according to the templates/departmental scripts while meeting business unit scheduling accuracy requirements. Obtain chief complaints in order to schedule appropriately. Take incoming calls demonstrating the essential skills documented in the Telephone Courtesy Standards. Understand UPMC 72-hour appointment requirement and work to ensure guidelines are met. Appropriately distribute/triage phone calls to other areas and/or clinical providers (billing, nurse, operations lead, etc.). Treat all patients with respect and demonstrates the behaviors learned in the Patient Ambassador Program. Routinely attend department meetings and on-going in-service and training programs, to present and exchange pertinent information. Work the overflow call list and Audiocare report. Review and verify the patient's insurance information. Coordinate access to care for patients within own department or location. Monitor patient wait list report. Compile and send new patient packets or flags patient if needs to be completed upon arrival. Knowledgeable about various reasons for patient calls such as prescription refills, how to triage clinical issues, participating insurances, questions about physicians, etc. Take responsibility to escalate to appropriate clinical or supervisory personnel when needed, including thorough and accurate documentation of telephone encounter for messaging. Function at multiple sites as requested by supervisor. Answer multi-line telephone system. The number of calls taken must be within 90% of the daily average calls per day per agent. Give basic information to patients (directions, parking information, and required preparation for appointment). Completion of HS Diploma/equivalent and 1 year of experience in a medical office, customer service, inbound call center (preferred), or other relevant health care setting will be considered. Associates degree and 6 months of experience in a medical office, customer service, inbound call center (preferred), or other relevant health care setting preferred Must have experience with personal computer based applications, including email and experience with other various office equipment. Must be able to multitask at a high level. Able to interact with a variety of external and internal constituents, including patients, patients' families, internal physicians, referring physicians or their clinical/office staff, insurance companies, nurses. Experience with/knowledge of medical terminology and multi-line telephone systems is preferred. Electronic scheduling system experience is preferred. Must be able to learn and apply third party payer guidelines and reimbursement practices. Basic knowledge of health insurance preferred. Must be able to maintain confidential information. Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran UPMC has a Center for Engagement and Inclusions that is charged with executing leading-edge and next- generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resources Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Difference) Network, that support the implementation of our diversity strategy.
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Dental Patient Access Specialist
2 weeks ago
Pittsburgh, United States Metro Community Health Center Full timeDental Patient Access Specialist Position Reports To: Michael Parker FLSA: Non-Exempt Positions reporting into this job: None POSITION SUMMARY: To provide quality care and associated services to patients when greeting, checking in, and preparing patients for their Oral Health Appointment. This affects the efficiency and productivity of patient flow through...
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Dental Patient Access Specialist
2 weeks ago
Pittsburgh, United States Metro Community Health Center Full timeDental Patient Access Specialist Position Reports To: Michael Parker FLSA: Non-Exempt Positions reporting into this job: None POSITION SUMMARY: To provide quality care and associated services to patients when greeting, checking in, and preparing patients for their Oral Health Appointment. This affects the efficiency and productivity of patient flow through...
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Dental Patient Access Representative
1 month ago
Pittsburgh, United States Medix Full timeAre you seeking a rewarding opportunity in the dental industry? We are currently hiring for a Dental Patient Access Specialist to join our dynamic team at a federally qualified health center in Swissvale, PA. If you are passionate about providing quality care, promoting dental health, and ensuring the smooth flow of patients through their oral health...
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Dental Patient Access Representative
1 month ago
Pittsburgh, United States Medix Full timeAre you seeking a rewarding opportunity in the dental industry? We are currently hiring for a Dental Patient Access Specialist to join our dynamic team at a federally qualified health center in Swissvale, PA. If you are passionate about providing quality care, promoting dental health, and ensuring the smooth flow of patients through their oral health...
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Dental Patient Access Representative
1 month ago
Pittsburgh, United States Medix Full timeAre you seeking a rewarding opportunity in the dental industry? We are currently hiring for a Dental Patient Access Specialist to join our dynamic team at a federally qualified health center in Swissvale, PA. If you are passionate about providing quality care, promoting dental health, and ensuring the smooth flow of patients through their oral health...
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Dental Patient Access Representative
2 weeks ago
Pittsburgh, United States Medix Full timeAre you seeking a rewarding opportunity in the dental industry? We are currently hiring for a Dental Patient Access Specialist to join our dynamic team at a federally qualified health center in Swissvale, PA. If you are passionate about providing quality care, promoting dental health, and ensuring the smooth flow of patients through their oral health...
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Peer Specialist I
3 weeks ago
Pittsburgh, United States UPMC Full timeThe Center of Excellence (COE) is in search of a Peer Specialist I to join the team! The vision of the Center of Excellence (COE) is to ensure effective care coordination, integrating physical and behavioral health needs for every patient with an opiate use disorder and increasing access to medication assisted therapy (MAT). Peer Specialists I are...
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Peer Specialist I
3 weeks ago
Pittsburgh, United States University of Pittsburgh Medical Center Full timeThe Center of Excellence (COE) is in search of a Peer Specialist I to join the team! The vision of the Center of Excellence (COE) is to ensure effective care coordination, integrating physical and behavioral health needs for every patient with an opiate use disorder and increasing access to medication assisted therapy (MAT). Peer Specialists I are...
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Peer Specialist I
2 weeks ago
Pittsburgh, United States University of Pittsburgh Medical Center Full timeThe Center of Excellence (COE) is in search of a Peer Specialist I to join the team! The vision of the Center of Excellence (COE) is to ensure effective care coordination, integrating physical and behavioral health needs for every patient with an opiate use disorder and increasing access to medication assisted therapy (MAT). Peer Specialists I are...
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Peer Specialist I
2 weeks ago
Pittsburgh, United States UPMC Full timeThe Center of Excellence (COE) is in search of a Peer Specialist I to join the team! The vision of the Center of Excellence (COE) is to ensure effective care coordination, integrating physical and behavioral health needs for every patient with an opiate use disorder and increasing access to medication assisted therapy (MAT). Peer Specialists I are...
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Pittsburgh, United States CareerBuilder Full timePLEASE NOTE - Applicants must be local to Pittsburgh, as the first 3-4 weeks are in person training PRIOR to working remotely! Applicants also must have scheduling appointment experience within a healthcare setting. Job Title: Remote Ophthalmology Service Specialist Location: Pittsburgh, PA - Initial in-person training, then remote Hours: Monday to Friday,...
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Patient Access Liaison
2 weeks ago
Pittsburgh, Pennsylvania, United States Amgen Full timeHOW MIGHT YOU DEFY IMAGINATION?If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products...
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Patient Access Liaison
3 weeks ago
Pittsburgh, Pennsylvania, United States Amgen Full timeHOW MIGHT YOU DEFY IMAGINATION?If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products...
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Radiology Support Specialist I
1 week ago
Pittsburgh, United States RAYUS Radiology - Center for Diagnostic Imaging Full timeRAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Radiology Support Specialist I to join our team. As a Radiologist Support Specialist I, you will be responsible for providing exceptional service to healthcare facilities (clie Support Specialist, Radiology, Support, Specialist, Healthcare, Customer Service
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Radiology Support Specialist I
4 hours ago
Pittsburgh, United States RAYUS Radiology Full timeJob Summary RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Radiology Support Specialist I to join our team. As a Radiologist Support Specialist I, you will be responsible for providing exceptional service to healthcare facilities (clients), patients and all internal and external customers. Radiology Support Specialist (RSS) are...
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Patient Support Specialist
3 weeks ago
Pittsburgh, United States ConnectiveRx Full time**Patient Support Specialist (In-bound call)** Pittsburgh, PA 15275, USA Req #1732 Thursday, October 28, 2021 ConnectiveRx is a leading, technology-enabled healthcare services company. We work strategically with hundreds of biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medications. Our mission is to...
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Patient Support Specialist
2 weeks ago
Pittsburgh, United States ConnectiveRx Full time**Patient Support Specialist (In-bound call)** Pittsburgh, PA 15275, USA Req #1732 Thursday, October 28, 2021 ConnectiveRx is a leading, technology-enabled healthcare services company. We work strategically with hundreds of biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medications. Our mission is to...
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Peer Specialist I
2 weeks ago
Pittsburgh, United States University of Pittsburgh Medical Center Full timePeer Specialists I are individuals with lived experience who provide non-clinical support as a fully integrated treatment team member and educator for staff. Peer Specialists I are role models of recovery values and principles by helping to identify and remove barriers and triggers to treatment for individuals receiving services from inpatient or outpatient...
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Peer Specialist I
3 weeks ago
Pittsburgh, United States UPMC Full timePeer Specialists I are individuals with lived experience who provide non-clinical support as a fully integrated treatment team member and educator for staff. Peer Specialists I are role models of recovery values and principles by helping to identify and remove barriers and triggers to treatment for individuals receiving services from inpatient or outpatient...
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Peer Specialist I
1 week ago
Pittsburgh, United States UPMC Full timePeer Specialists I are individuals with lived experience who provide non-clinical support as a fully integrated treatment team member and educator for staff. Peer Specialists I are role models of recovery values and principles by helping to identify and remove barriers and triggers to treatment for individuals receiving services from inpatient or outpatient...
