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Call Center Associate

4 months ago

Chesapeake, United States JSR Tech Consulting Full time

Working EST or CST hours.
Call Center Associate - Healthcare

We are looking for a Call Center Associate, who will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. You respond to all healthcare related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.

Responsibilities:

  • Identify customer needs to ensure the customer is provided complete and accurate information.
  • Process required transactions via mainframe or web-based applications.
  • Submit research requests in a concise yet accurate manner.
  • Maintain a thorough knowledge of the company and client programs, policies, and technology.
  • Communicate effectively in a warm and empathetic manner.
  • dhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Provide calm conflict resolution and problem solving for customers.
Qualifications:
  • Minimum one year of customer service experience, preferably in the healthcare industry
  • Highly organized, task-oriented, and have the ability to work in a fast-paced environment.
  • Demonstrated problem-solving and troubleshooting skills
  • Excellent written and verbal communication abilities
  • Minimum of High school diploma or equivalent
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