Emergency Communications Officer

3 weeks ago

Hopewell, United States City of Hopewell, VA Full time
Salary: $41,191.00 Annually

Location : City of Hopewell, VA

Job Type: Regular Full-Time

Job Number: POL081922

Department: Police

Opening Date: 10/06/2022

Closing Date: Continuous

Description

Performs intermediate skilled human support work receiving and dispatching law enforcement, fire, and medical service calls, receiving and processing non-emergency service calls, assisting public with informational requests, preparing and maintaining records and files, and related work as apparent or assigned. Work is performed under limited supervision.

Examples of Duties

  • Responds to all emergency and non-emergency calls; screens calls and transmits radio messages to dispatch medical units, patrol units, fire stations, public works, and/or animal control units receiving the information, as appropriate.
  • Obtains pertinent information regarding calls via teletype equipment or computer terminals; relays information to proper authority; enters relevant data into database system and logs calls to include traffic stops.
  • Monitors all radio traffic; keeps track of units' whereabouts and provides periodic updates regarding complaints, criminal offenses, traffic violations, or requests for assistance with roadside problems.
  • Monitors computer terminal; enters arrests; enters and/or removes warrants.
  • Greets walk-in visitors and directs them to the appropriate departments.
  • Provides directions to fire units or the general public in response to requests.
Typical Qualifications

Minimum Education and Experience:
  • High school diploma or GED and moderate experience in emergency services operations, answering a multi-line phone system, or equivalent combination of education and experience.
Licenses and/or Certifications:
  • Obtain Basic Dispatch and VA Criminal Information Network/National Crime Information Center (VCINN/NCIC) State certifications within two years.
  • Obtain Emergency Medical Dispatch (EMD) certification within one year.
  • Obtain CPR certification within one year.
Knowledge, Skills & Abilities:
  • Knowledge of computer equipment, radio console, and teletype equipment.
  • General knowledge of City locations.
  • General knowledge of police methods, practices, and procedures.
  • Skill in effectively handling several calls/situations at the same time.
  • Data entry skills, accuracy, attention to details, priority, and organization skills.
  • Outstanding listening and oral communication skills.
  • Ability to speak distinctly and calmly in crisis situations.
  • Ability to obtain and relay accurate information quickly to appropriate party under adverse conditions and time pressure.
  • Ability to deal with all levels of the general public.
Supplemental Information

Work Environment:
  • Work is primarily performed in an indoor, climate-controlled, pleasant environment.
Essential Physical Activities:
  • Stooping, walking, pulling, lifting, grasping, hearing, seeing up close, reaching, pushing, talking, standing, finger movement, and repetitive motions.


NA

01

Are you currently enrolled in, or a recent graduate of, a DCJS certified pre-employment program?
  • Yes
  • No


02

Are you a certified law enforcement officer in the Commonwealth of Virginia?
  • Yes
  • No


03

Do you have any felony convictions?
  • Yes
  • No


04

Do you have any convictions that would be a felony if committed in the Commonwealth of Virginia?
  • Yes
  • No


05

Do you have any misdemeanor convictions involving moral turpitude, larceny, sexual assault or domestic assault?
  • Yes
  • No


06

Have you used marijuana within the past 12 months?
  • Yes
  • No


07

Have you illegally used any schedule I, II or III substances (except marijuana) within the past 4 years?
  • Yes
  • No


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