Emergency Communications Officer
2 weeks ago
Description
Performs intermediate skilled human support work receiving and dispatching law enforcement, fire, and medical service calls, receiving and processing non-emergency service calls, assisting public with informational requests, preparing and maintaining records and files, and related work as apparent or assigned. Work is performed under limited supervision.
Examples of Duties
* Responds to all emergency and non-emergency calls; screens calls and transmits radio messages to dispatch medical units, patrol units, fire stations, public works, and/or animal control units receiving the information, as appropriate.
* Obtains pertinent information regarding calls via teletype equipment or computer terminals; relays information to proper authority; enters relevant data into database system and logs calls to include traffic stops.
* Monitors all radio traffic; keeps track of units' whereabouts and provides periodic updates regarding complaints, criminal offenses, traffic violations, or requests for assistance with roadside problems.
* Monitors computer terminal; enters arrests; enters and/or removes warrants.
* Greets walk-in visitors and directs them to the appropriate departments.
* Provides directions to fire units or the general public in response to requests.
Typical Qualifications
Minimum Education and Experience:
* High school diploma or GED and moderate experience in emergency services operations, answering a multi-line phone system, or equivalent combination of education and experience.
Licenses and/or Certifications:
* Obtain Basic Dispatch and VA Criminal Information Network/National Crime Information Center (VCINN/NCIC) State certifications within two years.
* Obtain Emergency Medical Dispatch (EMD) certification within one year.
* Obtain CPR certification within one year.
Knowledge, Skills & Abilities:
* Knowledge of computer equipment, radio console, and teletype equipment.
* General knowledge of City locations.
* General knowledge of police methods, practices, and procedures.
* Skill in effectively handling several calls/situations at the same time.
* Data entry skills, accuracy, attention to details, priority, and organization skills.
* Outstanding listening and oral communication skills.
* Ability to speak distinctly and calmly in crisis situations.
* Ability to obtain and relay accurate information quickly to appropriate party under adverse conditions and time pressure.
* Ability to deal with all levels of the general public.
Supplemental Information
Work Environment:
* Work is primarily performed in an indoor, climate-controlled, pleasant environment.
Essential Physical Activities:
* Stooping, walking, pulling, lifting, grasping, hearing, seeing up close, reaching, pushing, talking, standing, finger movement, and repetitive motions.
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