Dispatch Customer Service Representative

1 month ago

Dubuque, United States BARD Materials Full time

**The opportunity:**

Customer Service Representative / Dispatcher

**With who:**BARD Materials A family-owned Ready-mix and Aggregate Supplier who Transforms Materials Responsibly to Build Better Lives, Communities, and Country. At BARD, our integrity is determined by how well we live our core values.

**At Our Core:**

Be Humble

Build and Maintain Relationships

Choose to be Positive and Resilient

Always Learn, Do, and Improve

Own Safety

Commit to Quality

Focus on the Customer

Act as One BARD

**Who you are:**

Customer-focused

A quick-thinking puzzle solver who takes matters into your own hands

An organizer of chaos and tamer of confusion

Calm and collected even under demanding, fast-paced conditions

A self-starter who thrives in a team environment

Our core values are your core values

. Can improvise easily to get things done

**What youll do:**

Working in a team environment delivering superior customer service to both internal and external customers. The Customer service representative will be responsible for handling large volumes of inbound/outbound calls, order entry and dispatching material delivery professionals appropriately to provide on time delivery of materials. This role takes responsibility for driver activity and closely monitors orders from start until completion. Proactively communicating every step of the way, the Customer Service Representative is responsible for organizing information and making decisions in order to dispatch delivery of materials in a timely and efficient manner.

**Key Responsibilities (Essential Duties And Functions)**

Ensure material delivery professionals (MDPs) are present and ready to load

Process tickets in accordance with loading sequence and company procedures

Deliver accurate and clear information in response to customer inquiries

Accurately obtain and submit customer orders

Provide superior customer service to our external customers as well as our network material delivery professionals

Support Area Manager as needed

Clearly communicate special job-site conditions that require specific trucks, spacing, specific requirements, etc.

Coordinate with batch manager to ensure accuracy for every delivery

Assist MDPs in finding job-sites, determine travel times to jobs, assist with tracking out of service vehicles by updating computer systems

Provide support by working across departments and communicating any impacts to orders or service internally and externally to customers

Responsible for providing continual MDP and route statuses using a variety of modes of communication and technology to mitigate and remedy rejected/lost loads

Monitor scheduling screens as demands warrant to ensure efficient ordering as well as truck movement between plants and job-sites

Reliable attendance is essential to performance in this role.

**What youll need:**

College Degree Preferred but not Required

Related experience and/or training in customer service, and dispatching preferred

Scheduling flexibility during seasonal peak times

**What were offering:**

Competitive wages, full suite of benefits, including health insurance, 401K, Vacation and sick time.

**How to get here:**

Apply via email by sending resume to Careers@bardmaterials.com

Where: Platteville, WI

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