Director, Sales Enablement

Summary The Dir - Sales Enablement plays a pivotal role in driving sales and growth initiatives of our Federal Employee, Federal Retiree/Annuitant and Military Retiree health plan. This position requires a seasoned professional with a strong background in managing and optimizing Sales Contact Center, the development and execution of new B2B sales programs through technology and virtual channels. In addition, this position will develop, plan, lead, execute multiple and varied innovations and projects that lead to continuous improvement, ongoing efficiencies, and excellent customer service to internal and external constituents within the Sales organization. Duties Sales and ***** Lead and manage the Sales Contact Center, ensuring efficient operations and an elevated level of customer satisfaction, to include working in a highly matrixed environment to develop the customer journey and enhance the customer experience. Responsible for leading and optimizing the sales processes within the Sales Contact Center. They will lead teams to enhance sales efficiency, strategic direction, budget and performance accountability, and revenue growth. Analyze performance metrics and implement improvements to achieve sales targets and customer service goals. Develop and implement new KPI's, metrics, and analytic based data solutions for optimizing the Sales Contact Center to ensure optimal sales targets are achieved in the future. Proactively monitor Inside sales and sales organization efforts and identify opportunities for sales process improvements. Recommend and Implement technologies to monitor the Inside Sales department through sales reports and other intelligence. Provide recommendations of tools and resources to drive Inside Sales organizational alignment, improve buyer engagement, and improve the overall efficiency and effectiveness of the salesforce. Collaborate with senior leaders to develop and execute a comprehensive B2B engagement strategy through virtual and technology driven sales programs, targeting key agencies, associations and union stakeholders and decision-makers within targeted client organizations. Collaborate with senior leaders to ensure revenue growth alignment from an organizational perspective with a focus on driving near-term results. Implement and refine technology driven B2B sales development programs to continuously drive revenue growth and market share. Market Analysis and ***** Stay abreast of industry trends, competitive landscape, and regulatory changes affecting the Federal health plan sector. Conduct market research to identify opportunities for growth and develop strategies to capitalize on market dynamics. Take on responsibilities for the following areas in Inside ***** planning and forecasting, budgeting, commissions and incentive reporting, sales research, trend reporting, and analysis.