ECM Records Retention Manager

4 weeks ago

Durham, United States Latino Credit Union Full time

Job Type

Full-time

Description

The Manager of Enterprise Content & Records Management will be responsible for strategies, programs, policies, and key projects governing how LCCU manages its corporate documents, records, and other valuable information leveraging the Synergy ECM platform. Provides overall strategy and technical development and integration services to business teams to ensure integration seamlessly into LCCU's infrastructure, providing a secure, central hub that supports virtually all types of electronic information, including reports, scanned images, PDFs, photos, sound files, and even application documents like Microsoft Office Word and Excel files.

Responsibilities:

  • Manages the configuration and administration of electronic content management systems to ensure optimal performance and usability.
  • Designs and implements metadata and controlled vocabulary standards to ensure consistency and accuracy in record descriptions.
  • Serves as technical expert with the Synergy Enterprise Content Management environment.
  • Manages the ongoing maintenance and updates of metadata and controlled vocabularies to reflect evolving business needs.
  • Acts as the primary point of contact for troubleshooting and resolving issues related to content management systems.
  • Collaborates with IT teams to implement system enhancements and updates in line with information management requirements.
  • Works closely with IT and business integration teams to assess the impact of new information systems/technologies on records and content management.
  • Implements security measures to safeguard company records from unauthorized access or modification.
  • Collaborates with business representatives on strategic initiatives to enhance records and content management practices.
  • Provides expert guidance and support to business representatives on records and content management best practices.
  • Provides expert guidance on integrating information management requirements into IT strategies and initiatives.
  • Designs and implements policies and workflows for the secure and timely destruction of expired records and low-value content.
  • Ensures compliance with legal and regulatory requirements for record disposition.
  • Collaborates with stakeholders to streamline the destruction authorization process and minimize risk.
  • Provides training and support to users on Synergy ECM functionalities and best practices. Acts as a resource for troubleshooting and resolving technical issues related to Synergy ECM.
  • Participates in financial services user groups to stay updated on industry trends and developments.
Requirements
  • Bachelor's degree (B.S.) from a four-year college or university foreign equivalent degree; at least eight years related experience and/or training; or equivalent combination of education and experience working with complex IT infrastructures.
  • Minimum 8-10 years of overall experience in business and/or technology with financial services preferred.
  • Minimum 5 years of broad experience operating records and enterprise content management lifecycle involving content management software applications, including understanding the entire business process chain and significant involvement in program implementations.
  • Three plus years of supervisory experience in a midsize financial services organization is preferred.
  • Demonstrated experience installing, upgrading, enhancing, and supporting various large-scale administrative applications, including ECM software (Jack Henry Synergy preferred).
  • Experience with industry-standard programming or scripting languages, including the coding/deployment of Rest APIs, and experience in the utilization of Regular Expressions.
  • Must be able to work in a collaborative, on-site work environment, including participation in unscheduled discussions and troubleshooting on an as-needed basis.
  • Team player who can manage multiple tasks in a fast-paced environment.
  • Able to travel to other locations throughout the state as needed.
  • Effective communication skills (oral and written) with the ability to build positive relationships across teams.
  • Experience working in and contributing to a team-oriented and collaborative environment that values positive, collegial relationships among co-workers.
  • Ability to manage time with strong organizational skills and keen attention to detail.
  • Proven ability to solve problems creatively and proactively.
  • Ability to learn quickly and work efficiently.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

  • Records Information Manager 3

    16 hours ago

    Durham, United States ASRC Federal Holding Company Full time

    The EPA Information Management Center Services IV contract, ASRC Federal Mission Services, a subsidiary of ASRC Federal, is seeking a Records Information Manager 3 who will support our nationwide contract to provide records management support to the U.S. Environmental Protection Agency (EPA) in RTP, NC, for a period lasting two to three years. Duties include...

  • Records Clerk

    5 days ago

    Durham, United States Stride Full time

    Job Description K12, A Stride Company, believes in Education for Any One. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of...

  • Assistant Community Manager

    1 day ago

    Durham, United States Northwood Ravin, LLC Full time

    Job DescriptionJob DescriptionAssistant Community Manager - Palladian Place Luxury ApartmentsPOSITION OVERVIEWThe Assistant Community Manager is primarily responsible for supporting the Community Manager in the general administration and physical operation of the community. As the primary bookkeeper for the community, the Assistant Community Manager is...

  • General Manager

    5 days ago

    Durham, United States Gecko Hospitality Full time

    General Manager & Assistant General Managers – Interview Immediately!!Durham, NC Salary 40k – 50k Plus Bonuses & Great BenefitsMost Improved National Food ChainDo you Possess Great Customer Service, Leadership, Team Spirit And Are Looking For An Opportunity To Showcase Your Talent? We are in search of General Manager Professionals who are results driven...

  • Assistant Project Manager

    2 months ago

    Durham, United States John Moriarty & Associates Full time

    JMAV’s projects are fast-paced and challenging and allow our team members to grow into their roles to meet the varied requirements of construction within close-knit project teams. As an Assistant Project Manager, you will assist the project team using your skills in technology and critical thinking to advance the project goals. You assist in planning,...

  • Assistant Project Manager

    2 months ago

    Durham, United States John Moriarty & Associates Full time

    JMAV’s projects are fast-paced and challenging and allow our team members to grow into their roles to meet the varied requirements of construction within close-knit project teams. As an Assistant Project Manager, you will assist the project team using your skills in technology and critical thinking to advance the project goals. You assist in planning,...

  • Salon Manager

    4 days ago

    Durham, United States SPRUCE HAIR LIMITED Full time

    Job SummarySpruce Hair is seeking a dynamic and experienced Manager to lead our talented salon team. The ideal candidate will possess strong leadership skills, a passion for the beauty industry, and a commitment to delivering exceptional customer service. The Salon Manager will be responsible for the overall operation of the salon, including staff...

  • District Manager

    4 days ago

    Durham, United States Alsco Full time

    ** District Manager** **Job Category****:** Service **Requisition Number****:** DISTR21561 Showing 1 location **Job Details** **Description** Classification: Exempt We are Alsco Uniforms. Weve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over...

  • Customer Success Manager

    7 hours ago

    Durham, United States Avalara Full time

    Overview: Avalara is building a Customer Success Management team to manage our most valued customers. The Customer Success Manager will ensure customer health and driving value to our customers. Set strategic direction in customers compliance goals to address challenges with a prescriptive approach to Customer Success and best practices. Facilitate setting...

  • Medical Records Coder II

    4 days ago

    Durham, United States Duke University Full time

    Duke Homecare & Hospice Duke Homecare & Hospice offers hospice, home health and infusion services as well as serves as the home for the Duke Caregiver Support Program. Our Hospice team works closely with a patient's physician to provide comprehensive, individualized care in the comfort their home or at our inpatient hospice facility located in Durham. Our...

  • District Manager

    3 days ago

    Durham, United States Alsco Full time

    ** District Manager** **Job Category****:** Service **Requisition Number****:** DISTR21561 Showing 1 location **Job Details** **Description** Classification: Exempt We are Alsco Uniforms. Weve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over...

  • Manager, Employee Relations

    1 week ago

    Durham, United States BioAgilytix Full time

    At BioAgilytix, we are passionate about premier science and the impact it has on our world. Our team of highly experienced scientists and professionals deliver tailored services for supporting new medicine breakthroughs with best-in-class bioanalytical services. We are tirelessly committed to our customers by being solution-oriented and deadline-driven. . ....

  • Landscape Account Manager

    1 month ago

    Durham, United States BrightView Landscapes Full time

    **Description** At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for an Account Manager. Can you picture yourself here? **Here’s what you’d do**: You’d be the primary contact for your...

  • Team Leader, Marketing Strategy

    3 days ago

    Durham, United States Blue Cross and Blue Shield of North Carolina Full time

    **Team Leader, Marketing Strategy** Location Durham, North Carolina, United States of America Category Other JOB DESCRIPTION As a health care company, we believe that vaccines are the best way to move past the COVID-19 pandemic. We also want to provide our employees with as much autonomy and choice as possible. Employees can choose where they work remote,...

  • Medical Records Nurse

    4 days ago

    Durham, NC, United States Dukehealth.org Full time

    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.   About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North...

  • Service Access Manager

    3 days ago

    Durham, United States Duke University Full time

    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health's Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue...

  • RN Patient Services Manager II

    4 days ago

    Durham, United States UNC Health Full time

    Have you considered a Nursing career with UNC Health? UNC Home Health has an exciting opportunity as a Patient Services Manager II.Why UNC Health? UNC Health is a not-for-profit integrated health care system owned by the state of North Carolina. With nearly 40,000 diverse employees across the state, our mission is to improve the health and well-being of the...

  • District Manager

    5 days ago

    Durham, United States Delight Restaurant Group Full time

    District Manager Durham, NC JOB TITLE: District Manager DEPARTMENT : Operations SUPERVISOR : Regional VP of Operations Our Company is committed to your success by providing you with the training and tools you need to be successful. Our success is based on your commitment to the guest. Guests come first and are the most important people in our...

  • Assistant Nurse Manager

    1 week ago

    Durham, United States Wellstar Health System, Inc. Full time

    Facility: North Fulton HospitalJob Summary:Wellstar North Fulton Hospital has an opportunity as Assistant Nurse Manager in MedSurg - Cardiac Telemetry, Full-Time Various ShiftsThe Assistant Nurse Manager is a registered professional nurse who provides support and works in conjunction with the nurse manager of a specific unit(s) or service. He/she is viewed...

  • Customer Service Manager

    3 days ago

    Raleigh-Durham, United States Harris Teeter Full time

    '''Duties:''' - Oversee and manage the customer service team to ensure excellent customer service is provided at all times - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer inquiries and complaints in a professional and timely manner - Monitor customer service metrics and provide regular reports to...