Sr. Manager, UX Design

Job Number 24077243
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
 JOB SUMMARY

With every journey, travel has the power to shape us and our world. Begin your journey as the Senior Manager User Experience & Design at Marriott International, repeatedly voted one of Fortune’s 100 Best Companies to Work For®. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.

This role is responsible for designing commerce-focused web products ranging from near-term tactical to longer-term strategy with a keen focus on data-driven, best-in-class product design. They will contribute to digital experiences that deliver on both revenue conversion and emotional engagement to support business outcomes. Partnering closely with the Director of User Experience, product management and technology colleagues to meet needs across our business, leisure, member and non-member customers.

This position requires the ability to produce design as an individual contributor and provide direction to internal and external designers.  

A strong portfolio is critical. Your portfolio should showcase experience in UX and interaction design in commerce solutions, particularly highlighting conversion optimization efforts, simplicity and eacase-of-use.

CANDIDATE PROFILE

Education and Experience
·   5+ years of relevant experience in digital product design 
·   4-year undergraduate degree, with bachelor’s degree in relevant discipline, or equivalent experience/certification
·   Experience in multiple of the following user experience disciplines: interaction design and visual design
·   Strong grounding in general usability and transactional design best practices 
·   Experience with major, large-scale global digital apps, web sites, or other digital products within the commerce space
·   Proven experience with commerce checkout processes including understanding of best practices for displaying product and pricing
·   Well versed in industry best practices for increasing search rate and step conversion
·   Strong grounding in search forms, search results, general usability and transactional design best practices 
·   Proven experience delivering concepts, user journeys, prototypes, etc. across platforms (desktop, mobile web, app, etc.)

You’re exactly who we’re looking for if you:
•   Champion conversion techniques while balancing an elevated user experience
•   Promote UX best practices drawn from a variety of disciplines (within and beyond hospitality)  
•   Communicate through compelling visuals and deliverables
•   Demonstrate self-confidence, energy, and enthusiasm in leading and influencing teams
•   Showcase strong presentation, negotiation, and persuasion skills
•   Thrive in a fast-paced environment, with the ability to simultaneously manage multiple projects

Nice to Have:
·   Expertise in large-scale global digital entities or other digital products within the hospitality, or travel industry
·   Superior communication and interpersonal skills including discovery facilitation, presentation, and storytelling
·   Experience with Agile / SAFE development methodologies

CORE WORK ACTIVITIES

Demonstrating and Applying Discipline Knowledge 
•   Produces sketches, wireframes, personas, journey maps, flows, designs, motion specs, prototypes and/or presentations as needed to communicate experience design
•   Provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation
•   Provides subject matter expertise on hotel brands and the Marriott Bonvoy loyalty program to help ensure they are infused correctly and seamlessly throughout digital products
•   References Design System Manager for appropriate patterns, components, and styles in the course of user experience design work; attends office hours for feedback and follows procedures to propose new elements when necessary
•   Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications
•   Ensure a quality experience on live digital products by participating in the user acceptance testing process
•   Uses software including: Adobe Creative Suite; Sketch; InVision Studio; Microsoft Excel, Word and PowerPoint
•   Keeps skills up-to-date on industry trends and applies new knowledge to job, identifying strategic opportunities for competitive advantages through those findings
•   Clearly present your work citing industry best practices, qual and quant data to support your decisions
•   Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints
•   Collaborates with a variety of user experience disciplines within the team (Information Architecture, Design System/Standards, User Research, Copywriting) to advance your work

Managing Work, Projects, and Policies 
•   Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)
•   Meets deadlines once agreed upon
•   Reports impediments to completing work and meeting deadlines
•   Provides regular status updates to manager
•   Successfully manages multiple assignments at once
•   Accepts critique and critiques work of others in a helpful and professional manner
•   Communicates in a timely and appropriate manner with teammates

Additional Responsibilities 
•   Works independently with minimal supervision, but knows when issues should be escalated to manager
•   Develops relationships with members of other teams, and leverages those relationships to answer questions
•   Presents work with clarity and confidence; explains complex matters so that others can understand them
•   Performs other reasonable duties as assigned by manager

MANAGEMENT COMPETENCIES

Leadership
•   Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
•   Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
•   Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
•   Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
•   Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution
•   Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
•   Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
•   Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
•   Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships
•   Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
•   Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
•   Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability
•   Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
•   Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
•   Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
•   Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
•   Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
•   Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o   Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o   Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work- related issues.
o   Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o   Reading Comprehension – Understands written sentences and paragraphs in work related documents.
o   Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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