Specialist, Partner Success

3 weeks ago


Mission, United States Convergys Full time

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locations

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

R1489328

Job Title: Specialist, Partner Success Job Description The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.

Improve customer retention and revenue growth for an established customer base while providing accurate

weekly/monthly/quarterly

sales forecasts Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners Conduct monthly/quarterly consultative reviews and health checks analyzing our needs Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements. Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products Manage high volume of customer contacts through phone and email each day Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience Maintain a high level of CRM hygiene to ensure all relevant data is captured May potentially attend vendor events Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara Language Requirements: Time Type: Full time

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Specialist, Renewal Sales

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MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

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Posted 30+ Days Ago About Us

Mission:

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities

Company Overview:

In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Concentrix CVG Corporation

is an EEO/AA/M/F/Vet/Disability Employer.

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