Desktop Support

1 month ago


Phoenix, United States ClifyX Full time

SF ID: 1253604
Job Role / Title: Desktop Support
Work Location: Phoenix, AZ
Work Mode: Onsite/Hybrid
Employment Type: C2H
• Salary/Rate Range: $40 per hour, $60k to $65K salary after CTH conversion
• Start Date: Immediate
• Client (for your reference only and please do not reach out to candidates who are currently working with this client): Apex
• Interview Process (all interviews will be on video mode only):
a.01 L1 Interview w/ LTI (Mandatory)
b.01 L2 Interview w/ LTI (Optional - on need basis)
c.01 Client Interview

Required Skills / Job Description:
Proficient & Knowledge in English Language with good accent
Customer Interaction Handling
Problem Solving & Escalation Management
Service Level Agreement understanding/handling.
Organization skills, attention to detail and follow through to resolve any outstanding issues.
Good IT/technical aptitude with an ability to learn quickly.
Time management and administrative skills
Written and verbal communication skills manage internal communications and external/client communications.
Discretion, professionalism, confidentiality, and judgment.
Computer literacy and working knowledge of M365, Microsoft Office, Windows, Printers, Phones
Team player with interpersonal skills
Self-Motivated, positive attitude and approach.
Flexibility to take on additional responsibility and tasks when required.
Work Hours between 8 AM ET to 8 PM ET
Flexibility to do rotational night shifts only when required.


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