Sr Desktop Support Engineer

3 weeks ago


Phoenix, United States Phoenix Staff Inc Full time
Job DescriptionJob Description

Title: Sr Desktop Support Engineer
Location: Phoenix, AZ


Your role:

  • Work with users and IS personnel to understand user needs and to introduce technical alternatives to increase productivity and improve the user experiences.
  • Assure quality customer service to all customers; promote positive human relationship and contribute to supportive and cooperative work environment.
  • Act as a SME (Subject Matter Expert) for all end user platforms, software integration, Windows technologies, and Directory Services.
  • Proactively ensure the highest levels of systems and infrastructure availability.
  • Participate in the design, development, and deployment of End User and Cloud Computing strategies.
  • Liaison for vendors and other IS personnel for problem resolution.
  • Provide support for the testing of new and existing software applications both on premise and SaaS under development or consideration for purchase.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Write and maintain custom scripts to increase system efficiencies and lower human intervention time on tasks.
  • Assure optimal hardware configuration for compatibility and performance (e.g. BIOS, Drivers, etc).
  • Provide guidance to Desktop Support technicians and facilitates necessary project meetings.
  • Participate in after hours on-call support and weekend/holiday coverage responsibilities.


What you’ve got:

  • 5+ years in a large corporate enterprise environment.
  • 3 - 5 years’ experience with Microsoft Endpoint Manager (Intune), Microsoft Endpoint Configuration Manager (SCCM), Azure Active Directory, Mobile Iron Cloud or other Mobile Device Management.
  • 5+ years developing and deploying unattended operating system installations for workstations/desktops/laptops with an in-depth understanding of hardware-independent imaging capabilities.
  • 5+ years scripting experience utilizing a variety of languages such as VB Script, PowerShell, Bash, and/or WinBatch or other scripting languages.
  • 5+ years troubleshooting and enhancing desktop security and configuration management through Group Policy Objects (GPO) as well as the ability to create custom policies.


To find more great tech-centric jobs, please visit www.phoenixstaff.com.

Company DescriptionWe believe that finding the right candidate shouldn’t be so hard. Neither should finding a job you love. By taking the time to understand your specific needs, we make the perfect placements and build relationships that last long after the position is filled. We’re fanatical about the right fit, and we look forward to finding yours.Company DescriptionWe believe that finding the right candidate shouldn’t be so hard. Neither should finding a job you love. By taking the time to understand your specific needs, we make the perfect placements and build relationships that last long after the position is filled. We’re fanatical about the right fit, and we look forward to finding yours.

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