Sr Desktop Support Engineer
3 weeks ago
Title: Sr Desktop Support Engineer
Location: Phoenix, AZ
Your role:
- Work with users and IS personnel to understand user needs and to introduce technical alternatives to increase productivity and improve the user experiences.
- Assure quality customer service to all customers; promote positive human relationship and contribute to supportive and cooperative work environment.
- Act as a SME (Subject Matter Expert) for all end user platforms, software integration, Windows technologies, and Directory Services.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Participate in the design, development, and deployment of End User and Cloud Computing strategies.
- Liaison for vendors and other IS personnel for problem resolution.
- Provide support for the testing of new and existing software applications both on premise and SaaS under development or consideration for purchase.
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Write and maintain custom scripts to increase system efficiencies and lower human intervention time on tasks.
- Assure optimal hardware configuration for compatibility and performance (e.g. BIOS, Drivers, etc).
- Provide guidance to Desktop Support technicians and facilitates necessary project meetings.
- Participate in after hours on-call support and weekend/holiday coverage responsibilities.
What you’ve got:
- 5+ years in a large corporate enterprise environment.
- 3 - 5 years’ experience with Microsoft Endpoint Manager (Intune), Microsoft Endpoint Configuration Manager (SCCM), Azure Active Directory, Mobile Iron Cloud or other Mobile Device Management.
- 5+ years developing and deploying unattended operating system installations for workstations/desktops/laptops with an in-depth understanding of hardware-independent imaging capabilities.
- 5+ years scripting experience utilizing a variety of languages such as VB Script, PowerShell, Bash, and/or WinBatch or other scripting languages.
- 5+ years troubleshooting and enhancing desktop security and configuration management through Group Policy Objects (GPO) as well as the ability to create custom policies.
To find more great tech-centric jobs, please visit www.phoenixstaff.com.
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