Network Engineer
2 weeks ago
Job Description Summary Designs, develops, analyzes, troubleshoots, and documents computer network and infrastructure. Supports client environments as member of Logicalis' 24x7x365 operations team. Responsible for support, incident, problem, change, configuration, performance, and capacity management of devices and resources monitored by Logicalis Managed Services. Provides Tier 3 engineering and support for relevant technology of environments. Essential Duties and Responsibilities * Designs, installs, and troubleshoots Cisco Application Centric Infrastructure fabric, including Network Centric and Application Centric deployments * Performs design and analysis of IP addressing, network security, internet access, e-mail, DNS, NT related services, disaster recovery, content filtering, power considerations, and remote access. * Demonstrates understanding of ethernet frames, frame switching, ether types, T-1, DS-3, PPP, Frame Relay. * Masters assigned discipline within technical offering (ie: video, security network management, remote access, routing). * Responds and solves client issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs). * Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each client when working to resolve client requests or outages. * Provides direct client interaction as needed in support of client operations. * Performs a high level of troubleshooting. * Develops design schematics (using Visio, MS PowerPoint and sketches.) * Attains quick problem resolution during implementation and/or troubleshooting of systems. * Tests, evaluates, and develops new products, offerings, and solutions. * Conducts training of team members in both formal and informal environments. * Handles several tasks simultaneously (ie: pre-sales designs, troubleshoot and develop internal network, respond to network down emergencies). * Communicates all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes) with manager. * Creates, uses and maintains technical and process documentation. * Remains current on technical and company related literature/correspondence and regularly reviews administrative procedures. * Coordinates service outages with Service Delivery Managers as required. * Documents post-incident response and root cause analysis. * Sets course for repeatable processes and auditing Logicalis processes against service descriptions. * Provides technical leadership and acts as technical resource and mentor to team members. * Oversees and executes as needed client health checks in support of client operations. * Executes technology onboarding checklist (integration projects) and documents risks in integration projects. * Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. * Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. * Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education: * Bachelor's Degree in a related field. Experience / Technical Requirements * 5 years
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