Desktop Support Technician- Bilingual in English and Korean

4 weeks ago


Fountain Valley, United States OSI Digital Full time

Entry Level Field Desktop Support Tech

Role: Contract

Location: Orange County, CA Onsite/In-person

Responsibilities:  

  • Desktop support experience- troubleshooting, configuration, software installation

  • Experience with ticketing system

  • Review onboarding requests, review tickets and document issues

  • Adept at M365, Windows, Active Directory, ticketing systems

  • Provide troubleshooting and support to end users on a variety of issues- incidents and problems

  • Provide technical assistance to the customer (Examples)

  • Password reset

  • Account information

  • Case number information

  • Adobe Reader issues

  • Brower issues

  • Technical computer issues

  • Internet connectivity

  • Set up equipment for employee use

  • Image computers using a variety of methods

  • Install and perform minor repairs to computers and peripheral equipment within the office premises

  • Strong networking skills- IDF/MDF, switches, routers, access point

Experience:

  • 1-2 years of experience in software, hardware and network

  • Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365

  • Experience with of Windows, M365, PC and Printer configuration

  • Strong customer service skills, detail oriented, and deadline driven

  • Strong communication skills and client interfacing skills

  • Enthusiastic and willing to take initiative

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