Job Details
2 weeks ago
Job Details - Technical Support Specialist (Bilingual English/German) - Sunbury-on-Thames, UK
Job Description:
Job Title:
Technical Support Specialist (Bilingual English/German)
Reporting To:
Technical Support Team Leader
Effective Date:
04 2024
Department:
Technical Support
Location:
Sunbury-on-Thames, UK
Working Hours:
Full time, hybrid - 38.5 hours per week (Mon-Thu 8am – 5pm, Fri 8am - 3pm)
Position Summary:
The position of Technical Support Specialist is primarily responsible for assisting Kingston customers with product questions and problems.
Essential Functions:
Handle customer requests from distributors, resellers and end users regarding technical issues and product questions.
Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments. These are to be dealt with in a professional, courteous, and timely manner.
Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests.
Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue.
Recreate customer problems in-house and perform tests to ascertain the cause of the problem, resolving the issue then documenting the findings.
Pro-actively maintaining knowledge and updating themselves on all Kingston products and competitor’s hardware/software products. Initial and on-going training will be provided as necessary.
Develop and maintain accounts of correspondence and other technical support records.
To handle customers’ complaints with a strong focus on customers’ satisfaction and a view to anticipate them and prevent them.
To provide regular and timely updates to customers about their pending case, liaising with all stakeholders involved.
To submit technical escalations as per internal process to facilitate resolution to customers’ issues.
To provide clear and complete monthly reports and take an active part in team meetings.
To perform other work-related duties as assigned.
Person Specification:
Education / Qualifications:
Ideally A Level standard or equivalent
Educated to A Level / Degree Level
CompTIA A+
Experience / Knowledge:
Fluent in English and German to business standards (verbal and written).
Working knowledge of Computer Networks and a proficient knowledge of PC Architecture.
A minimum of 1 year’s previous experience in providing second level technical support by phone or chat.
Apple Mac & Linux OS basic knowledge.
Knowledge of Microsoft operating systems & Hardware experience.
Any other additional European language e.g. Spanish, Italian, French are highly desirable.
Skills / Behaviours:
Excellent organizational skills
Computer-fluency
Ability to prioritise own workload
Active team player
Ability to use discretion and independent judgment
Positive working attitude
Strong focus on Customer Service
We offer competitive compensation, industry training and development and great benefits which include additional compensation, 24 days annual leave plus bank holidays, a generous pension scheme, public transport travel subsidy and family friendly benefits.
Personal Circumstances
The candidate must live within reasonable commutable distance of Sunbury-on-Thames or be willing to relocate.
#J-18808-Ljbffr
-
RV Detailer
7 days ago
Grain Valley, United States Blue Compass RV Full timeStart your journey with Blue Compass RV as we are looking a Detailer to join our team. This position is responsible for cleaning the interior and/or exterior of RVs and perform general detailing activities, including, vacuuming, shampooing, and deodorizing. WHAT WE HAVE TO OFFER Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company...
-
Car Washer/detailer
1 month ago
Huntingdon Valley, United States Wheelworks Hand Car Wash Full time**Immediate openings for all skill levels**. If you are dependable, and have good work ethic, this a great job with opportunities for advancement. We encourage coming in for a chance to meet and to discuss career opportunities available at: Wheelworks - 798 Welsh Road Huntingdon Valley, PA 19006 215-947-8927 **Job Types**: Full-time, Part-time Pay: $12.00...
-
Payroll Administrator
4 weeks ago
Fountain Valley, United States Motive Companies Full timeDetails: This is a temporary position with a strong possibility of being hired on full time. You will be assisting with processing payroll, resolving employee inquiries, and collaborating with internal teams.Job RequirementsDetails: Responsibilities:Assist with ADP payroll processing.Prepare, maintain, audit, and distribute statistical, financial,...
-
Manager, Business Operations
2 months ago
Fountain Valley, CA, United States Hyundai Autoever America Full timeManager, Business Operations - Connectivity Service (Job Code: BK0706) DETAILS: Work with business teams, developers, architects, and 3rd party vendors to strategize, maintain and enhance the code, systems and related services for Connectivity Service. Facilitate the Connectivity Service's strategy and planning to support the growth and expansion of...
-
Primary Care Physician
4 weeks ago
fountain valley, United States KPG Healthcare, LLC Full timeWith all the detail regarding the position. Position Overview Job Title: Primary Care Physician Certification: MD Specialty: Primary Care Setting: Outpatient Credential Requirements: CA Medical License, DEA License Minimum Yrs. Experience: 2 Scheduli Physician, Healthcare, Staffing
-
Automotive Detailer
6 days ago
West Valley City, United States CarMax Full time7167 - Salt Lake City - 11213 S Jordan Gtwy, South Jordan, Utah, 84095CarMax, the way your career should be!General Summary:Under general supervision, responsible for completing cosmetic inspections, final quality inspections, as well as vehicle cleaning, paint touch-up, wet sanding, and buffing of CarMax used, new, and customer vehicles according to CarMax...
-
Car Detailer
6 days ago
San Tan Valley, United States CarMax Full time7662 - Phoenix-Gilbert - 1480 E Motorplex Loop, Gilbert, Arizona, 85297CarMax, the way your career should be!General Summary:Under general supervision, responsible for completing cosmetic inspections, final quality inspections, as well as vehicle cleaning, paint touch-up, wet sanding, and buffing of CarMax used, new, and customer vehicles according to CarMax...
-
Salesforce Administrator
6 days ago
Fountain Valley, United States Motive Companies Full timeDetails: An excellent opportunity awaits an individual with 3-5 years Salesforce and a keen analytical approach. As a valuable member of our team, you will be responsible for supporting our two Salesforce orgs by addressing support tickets, maintenance of custom objects and Visualforce pages, gathering requirements and feedback, designing scalable best...
-
Care Coordinator
2 weeks ago
Fountain Valley, United States NEXT CARE HOSPICE Full timeJob Description Job Description Benefits:401(k) matchingHealth insuranceOpportunity for advancementPaid time offTraining & developmentCare CoordinatorDuties:- Answering phone calls and assisting hospice patients and their families with scheduling appointments, refills, etc.- Managing and maintaining the nursing visit calendar- Coordinating with medical staff...
-
Car Detailer
6 days ago
San Tan Valley, United States CarMax Full time7662 - Phoenix-Gilbert - 1480 E Motorplex Loop, Gilbert, Arizona, 85297 CarMax, the way your career should be! General Summary: Under general supervision, responsible for completing cosmetic inspections, final quality inspections, as well as vehicle cleaning, paint touch-up, wet sanding, and buffing of CarMax used, new, and customer vehicles according to...
-
Salesforce Administrator
5 days ago
Fountain Valley, United States Motive Companies Full timeDetails: An excellent opportunity awaits an individual with 3-5 years Salesforce and a keen analytical approach. As a valuable member of our team, you will be responsible for supporting our two Salesforce orgs by addressing support tickets, maintenance of custom objects and Visualforce pages, gathering requirements and feedback, designing scalable best...
-
Travel Nurse
7 days ago
Fountain Valley, United States FlexCare Medical Staffing Full timeFlexCare Medical Staffing is seeking an experienced Stepdown Unit Registered Nurse for an exciting Travel Nursing job in Fountain Valley, CA. Shift: 3x12 hr nights Start Date: 06/11/2024 Duration: 14 weeks Pay: $2086.95 / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR JOB DETAILS. Licensing, certifications, and other...
-
Senior Manager, Business Continuity
6 days ago
Fountain Valley, United States Continuity Central Full timeThe latest business continuity jobs from around the world It is free of charge to post job listings: simply email the job description along with the job title, location and details of how to apply to editor@continuitycentral.com Senior Manager, Business Continuity Details Published: 03 August 2023 Location: US, CA, Fountain Valley Company:...
-
Staff Accountant/AP
2 days ago
Fountain Valley, United States Harbour Full timeJob DescriptionJob DescriptionJob Description Position: Accounts Payable / Staff AccountantReports To: ControllerCompany Overview Since 1976, The Condos Family has crafted hand-made furniture in their Sydney workshop. Harrison and Nicholas’ passion for design, detail and architecture drove them to grow their father’s company Tecno Furniture, with an...
-
Staff Accountant/AP
2 weeks ago
Fountain Valley, United States Harbour Full timeJob DescriptionJob DescriptionJob Description Position: Accounts Payable / Staff AccountantReports To: ControllerCompany Overview Since 1976, The Condos Family has crafted hand-made furniture in their Sydney workshop. Harrison and Nicholas’ passion for design, detail and architecture drove them to grow their father’s company Tecno Furniture, with an...
-
Care Coordinator
6 days ago
Fountain Valley, United States NEXT CARE HOSPICE Full timeBenefits: 401(k) matching Health insurance Opportunity for advancement Paid time off Training & development Care Coordinator Duties: Answering phone calls and assisting hospice patients and their families with scheduling appointments, refills, etc. Managing and maintaining the nursing visit calendar Coordinating with medical staff to schedule patient...
-
2nd Shift
2 weeks ago
Fountain, United States ROLINC Staffing (FRS) Full timeJob DescriptionJob Description**Job Title:** Roto-Molding Operator**Location:** Fountain, Colorado**Hourly Pay:** $23.10 per hour**Job Type:** 4-9month Temp**Company Overview:**We are a leading manufacturer in Fountain, Colorado, specializing in the production of high-quality rotational molded products. We are seeking a skilled Roto-Molding Operator to join...
-
Housekeeper
7 days ago
Fountain Valley, United States Palo Alto Commons Full time** Housekeeper** **Job Category****:** WellQuest **Requisition Number****:** HOUSE019755 Showing 1 location **Job Details** **Description** * Ensures residents apartments and common areas are clean and well-maintained. * Assists in preparing and loading supplies on housekeeping carts. * Follows housekeeping procedures such as, stripping and making beds,...
-
Server
1 month ago
Fountain Valley, United States Palo Alto Commons Full time** Server** **Job Category****:** WellQuest **Requisition Number****:** SERVE019751 Showing 1 location **Job Details** **Description** Duties: Follows all sanitary guidelines throughout the food service cycle. Keeps the dining room and table items clean and sanitary. Serves guests according to established procedures. Clears tables at the end of each...
-
Medical Oncology
7 days ago
Fountain Valley, United States VCA Antech, Inc. Full timeJoin the VCA West Coast Specialty & Emergency Animal Hospital team! Location: 18300 Euclid St., Fountain Valley, CA 92708 Why We Want You! We are seeking a dedicated Registered Veterinary Technician (RVT) or experienced Veterinary Assistant to join our Medical Oncology department. The ideal candidate will have a passion for providing high-quality care to...