PM Public Area Attendant

4 weeks ago

Orlando, United States Renaissance by Marriott Orlando Airport Full time
Major Responsibilities

  • Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
  • Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
  • Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times.In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
  • Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Essential Job Functions
  • Responsible for stocking room attendant carts with adequate supplies to complete assigned rooms and maintain an efficient cleaning cart.
  • Maintain equipment such as vacuum and cleaning equipment.Empty vacuum cleaner bag as necessary.
  • Notify supervisor when shortage of supplies is noticed.
  • Remove trash and dirty linens from room attendant's carts.
  • Ensure that hotel public areas are within the standards of AURO Hotels and the Brand.
  • Clean furniture, elevators, glass, planters, etc. in public areas such as lobby, pool and public restrooms.Sweep and vacuum floors, hallways and stairwells.
  • Report maintenance problems and complete work repair orders.
  • Spot clean walls, carpets, light fixtures and room attendant carts at the end of the day.
  • Turn in articles left in rooms to management for "Lost and Found" following hotel procedures.
  • Responsible for replenishing supply storerooms in the hotel; Rotate linens in storerooms.
  • Maintain shelf organization in the storerooms.
  • Has a thorough knowledge of emergency procedures.
  • Take corrective action where required to improve safety of work areas.
  • Maintain security of keys and hotel as assigned.
  • Deliver special request items such as cribs to guest rooms.
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
  • Perform job duties with a minimum of disruption of the guest.
  • Work with machinery both indoor and outdoors including but not limited to: vacuum cleaners, electric and manual hand tools, and carpet-cleaning machines, floor buffers, etc.
Other Duties and Responsibilities
  • Complies with Company Standards of Service as outlined for AURO Hotels.
  • Projects a favorable image of AURO Hotels to the public at all times.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  • Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
  • Completes Departmental, AURO Hotels and Brand standards training as assigned.
  • Maintains a clean and neat appearance at all times.
  • Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
  • Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

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