Quality Assurance Analyst Manager

3 weeks ago

New Albany, United States Revel IT Full time

Our New Albany, Ohio client has a full time opportunity for a Quality Assurance Analyst Manager who is responsible for managing the QA team while ensuring that the proper procedures are followed for all production system changes for client Restaurants.

Job Description:

  • This hands-on role will work in conjunction with the IT and Business departments to drive best practices within the change and QA processes.
  • Other responsibilities include improving the efficiency of the IT QA procedures and ensuring end user satisfaction by identifying system errors before being introduced into production systems.
Accountabilities:
  • Manages and support the QA team to conduct functional, integration and regression testing.
  • Designs, modifies, and writes test scripts, and test plans that follow established software development lifecycles as well as architectural and business requirements testing standards.
  • Tests software applications to ensure that they adhere to business requirements.
  • Analyzes quality issues and recommends methods for improvement.
  • Establishes the performance baseline and executes tests to validate system performance under different load characteristics.
  • Develops, tracks, and reports operational metrics for the measurement of the quality assurance function and process improvement.
  • Manages the identification and documentation of defects and failures.
  • Manages the communication of issues to the development team, testers and end users.
  • Manages the design and implementation of professional QA services for use by IT, including tool assessment and acquisition, testing methodologies and value-added assessment.
  • Coordinates the writing of quality assurance documentation and training materials and the execution of an assortment of tests.
  • All other duties as assigned.
Knowledge:
  • Solid technical knowledge of computer systems and the interaction of people/process/technology
  • Strong working knowledge of organizational, time management and prioritization skills
  • Ability to identify defects found during script writing/testing
  • Ability to log defects with clear and concise explanations including all pertinent information to reproduce the defect.
  • Ability to interpret business requirement documents to write test scripts.
  • Must be able to assume the persona of the end-user and critically question gaps in requirements and articulate unintended side- effects of the requirements as relevant.
  • High competency with writing test plans and test scripts.
  • Ability to manually execute test scenarios for verification purposes, positive and negative testing.
  • 5+ years of experience in managing and leading teams.
  • Effective organizational and time management skills.
  • Logical thinker with the ability to understand complex applications.
  • Excellent written and verbal communication skills.
  • Experience with financial, supply chain, human resources, and retail applications (preferred).
Education/Experience:
  • Bachelor's degree and/or combination of equivalent education and experience in Information Technology or related fields
  • 3+ years of experience in managing and leading a team
  • 3+ years of retail point of sale systems experience (NCR Aloha preferred)
  • 2+ years' experience with ERP systems testing highly desirable (D365 preferred)
  • 2+ years hands on experience testing in an environment with databases highly desirable (SQL server preferred).
Qualification Requirements:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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