Store Manager
Found in: Lensa US P 2 C2 - 3 weeks ago
**OAK+FORT**
**Store Manager (Boston)**
**Retail - Boston, MA - Full Time**
Since our inception in 2010, OAK+FORT has curated collections that reflect our design philosophies. OAK + FORT is a belief that fashion should be uncomplicated and thoughtfully designed. We are not distracted or fettered by trends. We will continue to provide attainable luxury to like-minded individuals.
The ideal candidate would have a passion for driving sales through operations, staff development and visual merchandising. The responsibilities of a Store Manager includes:
**Sales Generation**
* Meet minimum sales requirements based on store volume (corporate goal)
* Provide exceptional client experience by executing OAK+FORT Sales Culture
* Build and manage client relationships through client database recording
* Be a brand ambassador by keeping up with new arrivals, product knowledge, and wearing current merchandise
* Provide industry knowledge through awareness of products and prices in the market
* Drive sales through OAK+FORT eCommerce purchases and social media platforms
* Maximize sales during special events and customer services
* Ensure store team processes cash desk operations with engagement, efficiency, and accuracy
* Respond and appropriately resolve customer complaints and service opportunities
**Staff Development**
* Source and hire top candidates to build a high performing team
* Build our team by welcoming and onboarding new employees
* Build and maintain relationships with store team, peers, and relevant partners
* Train and develop high performing staff to maximize productivity
* Provide timely feedback and active informal training to staff
* Inspire and motivate team through demonstrating leadership qualities
* Ensure staff are adhering to OAK+FORT Sales Culture and service expectations
* Initiate and communicate team objectives and updates with Management team and corporate partners
* Partner with District Manager to evaluate and dismiss underperforming staff
* Support internal growth through promoting high performing staff
* Host staff meetings as necessary and participate in monthly Managers meetings
**Store Functionality**
* Participate in training and execution of floor management
* Ensure the right quantity of stock is in the right place at the right time
* Maintain proper presentation of merchandise in accordance to corporate directives
* Oversee stock room set-up and organization
* Ensure Stock Team ships and receives merchandise with accuracy and efficiency
* Support cleanliness and maintenance of physical store to create a safe and comfortable shopping experience
* Adhere to loss prevention policies to prevent external and internal theft
* Create weekly schedules to maximize sales, eliminate wastage, and ensure the right quality and calibre of staff are working
The ideal candidate will have the ability to:
* Influence and support others through building presence
* Communicate effectively both verbally and in writing
* Manage time and priorities effectively
* Build constructive and effective relationships with the store team
* Present ideas and recommendations in a professional, organized and logical manner
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