Senior Help Desk

3 weeks ago


Madison, United States Talent Groups Full time

Top Required Skills & Years of Experience:

  • At least 6 years' experience in the following:Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
  • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone.
  • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
  • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
  • Nice to Have Skills:ITIL 4 Foundation certification or similar
  • CompTIA A+ certification or similar
  • PMP certification or similar

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